Premier Inn London Romford (Mercury Gardens)

For a two person stay? There is always only one set of towels the bath empties all the plugs in it while you’re relaxing. If there’s ever a remote control for the TV it either doesn’t work or the battery case in this missing the battery casing for the thermostat was missing TV remote wouldn’t work if you get put in the annex half the time the outside security door doesn’t close or lock the rooms are dirty people smoke outside your window and other patrons stand outside shouting in the early hours of the morning

Very run down...rooms very grubby...old fashioned shower that does not have a moveable hair spray. Bed was comfortable. Breakfast was OK with good choice continental and pastries but sausages were watery and scrambled egg overdone. £168 for one night Inc. Breakfast.

The rooms are clean but need some refurbishment. Extra pillows and bed comfortable. Some noise from upstairs but good reception staff I did not have problems me and my girlfriend enjoyed the stay we will come back for our next trip to London !

I have stayed here many times, it’s a good location and the staff are really good friendly and helpful. However as for the rooms which I’ve stayed in many they are in desperate need of a refurb. The beds smell even though they have clean sheets on, the pillows are old and also smell. The furniture needs replacing the chair in the room almost collapsed when I was there last week. The bathrooms old very bad smell coming from the sinks (bad drain smell) bathroom fan not working , carpets need replacing. The stairs near reception leading to the rooms always smells everytime I stay there. So overall the staff are excellent always friendly and welcoming but all rooms need a refurb! If they did a refurb I would give it 5 stars

We had an amazing experience, and a big part of that was thanks to Hasna! She was incredibly helpful, making us feel comfortable and welcome, even though we were in a different country. Her kindness, professionalism, and warm attitude truly made a difference in our trip. She went above and beyond to assist us, and we couldn’t be more grateful. If you’re lucky enough to have Hasna helping you, you’re in great hands! Thank you for making our experience so special!

I stayed at this hotel with my colleague for a business trip. We originally booked at Romford West in error, but Hasna was super helpful and called the hotel to cancel our booking and get us booked in correctly. She also wrote down instructions for us to get to Romford West, before we decided to cancel our booking. The room was clean and spacious. Everything you need. Breakfast was also amazing, with a range of fresh food, coffee and pastries.