Mercure Roma Centro Termini

房間乾淨整潔，衞生間條件不錯，面積適中，酒店位居市中心主幹道十字交叉路口，離周邊的主要景點都非常近，服務人員的態度非常好。

Great staff, service and location. I feel safe even after accidentally left my mobile phone and cash in the hotel room. The cleaning staff did not touch them at all. I enjoyed the food and drink at the hotel cafe as well, a cafe latte and an espresso at the end of breakfast is a must!

Super hotel, nuevo y moderno en el centro de Roma! El trato excelente y cerca de la estación de trenes

We loved our stay at this hotel for many reasons. It is centrally located and allowed us to get to the main attractions easily. The rooms were spacious and clean, the beds comfortable and the bathrooms excellent. The reception staff including Omar and Rida were excellent and very helpful. The restaurant was where we ate almost all our meals, breakfast and dinner, sometimes lunch. The team is headed by Angelo, and staffed by Ahmed and Alessia, who were all super and very friendly. We were given helpful suggestions for meals and drinks. The food is of very good quality. Everyone made us feel special which made our visit truly memorable. We recommend this hotel highly to anyone who is thinking of visiting Rome. Minoti, Malay and Joeyta Dutta.

I am 6 months pregnant, went inside and asked politely to buy a drink in their hotel cafe to be able to use a restroom, but was twice denied - once, politely by a young girl from the reception who said that “it is not possible because I might be sick” and secondly less politely by older man who told me where I can go and look for a public toilet. I have been to many places, many hotels, and have never experienced something like that. I felt like a person with leprosy not with pregnancy. With this attitude towards client, especially women, especially pregnant women, I cannot imagine what is their level of customer service . I would never recommend this hotel and this chain of hotels to anyone.

La struttura si presenta molto funzionale, ristrutturata da pochi anni e ottimamente gestita. Il personale è molto cortese e disponibile per tutte le richieste ed esigenze. Ottima anche la cena che si può consumare al piano terra. Non vediamo l’ora di tornare !