Naman Hotellerie - Margutta

Sehr zufrieden

Great location, lovely room, amazing value. The location is fantastic, 15 minutes to the Colosseum, 20 minutes to the Spanish Steps and Trevi Fountain. We were sent really clear instructions prior to arrival and the staff were helpful offering a concierge service via WhatsApp. The room was very modern, clean and spacious. No issues with water pressure and I had several showers each day as I run. The room had remote controlled air conditioning and in the local area there were a couple of nice cafe bars, a gelaterie and small shops.

La struttura è posizionata a 2 minuti da Piazza di Spagna. Le stanze sono pulite, ma molto piccole, non c'è un posto dove poggiare le valigie. Il prezzo è caro per la singola stanza e per i servizi offerti, non c'è colazione, ma solo 2 cialde di caffè e l'occorrente per tè.

I had the absolutely worst experience at the Naman Hotellerie Rome. There were no air condition in the kids room as announced, just a ventilator. We were in Rome, in summer, almost 37C in a room with no windows, impossible to sleep in. It felt like a sauna. Also there are a lot of informations they provided that are false: there were no small kitchen, no view, no bathrobe and no slippers. The pictures from the building the hotel is locates are also not avaliable, probably because is dirty and not taken care of. On the second night another problem. Our bathroom door closed itself from the outside because the lock was not working properly. I contacted the concierge and he told me it was only him available at the time and he didn’t know how to open the door. He could come to my room and try to get it open, but besides that there was nothing he could do. Hopefully my husband was able to open the door after a while, but there is no maintenance available 24hs. And an important observation, there is no bathroom at the hotel, so the solution if we couldn't get the door opened was to sleep a night with no bathroom available and wait for someone in the morning, that is completely not acceptable. The water pressure of the shower was non existent and the appliances were very dirty.

Disappointed that I organised to meet someone at the hotel to help with my luggage on arrival and they never showed up or communicated with us otherwise. Bed is comfortable but I’d prefer stay at Babuino 79 which is the street behind. Much better value for money and service.

Nice room and good size for Rome, however this is not a hotel. The access is difficult, no support with luggage, lots of stairs and very unsafe stairs. The door entrance to the hotel is tiny and one side is permanently locked, overall access is limited.