Albergo del Senato

Terrible is the true meaning of the word (thieves). I informed them 4 days before the arrival time of my trip cancellation due to the bad health situation of my father. They did not approve cancellation, and there was no amendment to reservation dates or cancellations. However, it shows on their booking itinerary that you have the right to amend or cancel; in reality, they do not activate it. Despite the numerous calls from the booking site asking them to do something, they denied all their attempts and took the 4 days reservation fee: thieves, just thieves.