Vieraskäyttäjä
9. lokakuuta 2023
The short review: Stay here - book this property! The room was wonderful and clean, and the service was truly second to none! The long review: I cannot speak more highly of the service and communication from Giulia and Indira. My luggage did not make it to FCO and - being an ignorant American that cannot speak Italian - I struggled to communicate with the luggage retrieval agency. After four days of trying to troubleshoot on my own, I explained the situation to Giulia. She immediately offered to call for me, finding that they had my suitcase, but it was not scheduled to be delivered until after my departure from Rome. She made multiple follow-up calls to coordinate on my behalf and by that night, I had my luggage in hand. I quite literally could not have done that without her. It saved my trip and I do not know how to thank her enough. Add this to Giulia’s patient, kind, and thorough communication prior to our stay - addressing questions about room size, bed setup (they were able to split a large bed into two smaller beds for my friend and me), and airport transfer (she arranged airport pick up, which we highly recommend). The room was clean and spacious - amazing shower with great water pressure and hot water. The location was in a safe and relatively quiet area. It was away of the busiest areas but still had restaurants and shops around the corner, and within 15 minutes walking to attractions and more dense shopping and dining areas. Indira was the face of service for the hotel, presenting a beautiful breakfast spread and kind words every morning. The rooms were serviced every day, so we returned to a tidy room and made-up bed after each day of sightseeing. The comfort and service of Residenza Roma Centro exceeds its price point - do not hesitate to book here. Thank you again Giulia and Indira!
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