Imperia Suite

Terrorífico En la llegada no había nadie en recepción. Puerta cerrada. Ropa de anteriores clientes en la habitación . Desayuno justito. Sin ascensor y muebles viejos. En un barrio sin luz exterior y sucio.

Relogé 2 semaines avant le départ. Nous avions reservé cet hotel pour un sejour de 4 jours et 2 semaines avant le départ ils nous ont informés que les chambres reservées n'étaient plus disponible, pour cause de travaux. L'hotel nous a relogé dans une maison d'hôtes plus excentrés du centre ville de Rome. La prestation n'était pas équitable a celle proposé par l'hotel selon moi.

Comodo x la metropolitana e i bus. Personale disponibile. Consigliato

Nous avons pris 4 nuits dans cet hôtel. Nous sommes arrivés vers 22h30 a l'accueil. Il n'y avait personne pour nous accueillir, porte fermée et lumières éteintes. Tant bien que mal nous avons réussi a avoir accès a l'accueil. Nous avons appelé tout les numéro pour avoir une personne au téléphone mais aucun ne répondait. Nous avons du trouver une solution en réservant dans un autre hôtel, mais beaucoup plus cher. Le lendemain nous nous sommes présentés a l'accueil de l'hôtel mais nous avons été très mal reçu par le gérant, nous reprochant d'avoir fait du bruit en sonnant a la porte et en nous disant que nous aurions dû prévenir à l'avance de l'horaire notre arrivée. Hors il n'y avait ni numéro ni adresse mail pour les prévenir sur la réservation. Tres arrogant, il nous a bien expliqué qu'il n'y aurait aucun remboursement. Et a rapidement demandé la taxe de séjour. La chambre semblait propre mais il y avait des tâches de sang sur le matelas ainsi que sur les serviettes.... Le debit de l'eau était très très faible. A peine de quoi se rincer les cheveux. Le petit déjeuner venait du lidl d'à côté.

Our stay at Imperia Suite was a series of disappointments from start to finish. Here’s a detailed account of our experience: **Not Very Nice Inside** The first impression of the hotel was underwhelming. The interior was far from appealing, with outdated decor and a general lack of cleanliness. **Horrendously Loud Air Conditioner** Upon entering our room, we turned on the air conditioner, only to be met with a horrendously loud noise that persisted. When we reported this to the staff, we were told nothing could be done and that it wasn't hot (though it clearly was). They insisted a new one had been ordered and it was working fine yesterday (which was irrelevant to us). We threatened to leave if nothing was done, but they refused to offer a refund. The owner finally arrived 30 minutes later with a technician who managed to reduce, but not eliminate, the noise. This overall took around 1.5 hours. This was done without any apology. Later that night, the air conditioner began making noise again. **Mess Left After Attempting To Fix Air Conditioner** After the air conditioner was pulled apart and put back together, a mess was left in the room. We were assured it would be cleaned up while we were out. However, we preferred it to be done while we were present, to safeguard our belongings. We waited in the room for 10 minutes, but no one showed up. Eventually, we had to change the bedding ourselves and push aside the dirt on the floor. **Mould and Dirty Bathroom** The bathroom was another major issue. There was mould throughout the shower, it was dirty upon our arrival, and the sink plug was broken. It was clear that cleanliness was not a priority here. **Unhelpful and Dismissive Receptionist** Throughout this entire ordeal, the main receptionist was dismissive, rude, and failed to offer any solutions until we threatened to leave. While the owner eventually intervened, it was the receptionist who was the primary source of frustration. An apology or offer of compensation from the owner would have been appreciated, but was never given. **After just one night, we decided to leave, as it was simply too unpleasant to continue staying in such conditions. **

Lovely bed and breakfast. Basic but very clean and modern. Very close to bars, restaurants and metro which is 4 stops from the colosseum. Owner extremely friendly and very helpful. Thoroughly recommend.