Residenza 62

設施：設施非常新，特別是浴室的部分，跟國內的新酒店差不多 衞生：每天都有人來打掃，但是好像不會換床單被套 環境：在車站邊上，比較方便，不會很吵 服務：基本都是自助的，不存在什麼服務。會有免費的水和小吃，可以自己拿。

非常棒的房間，在羅馬應該算性價比很高了。離車站非常近，也很安全，好幾道密碼鎖。 老闆很帥人也熱心，給我們介紹了羅馬可以怎麼走逛哪裡，哪裡可以買東西，唐人街逛街吃飯等等。然後跟我們説小偷不是意大利人哈哈。（全程沒有被偷也沒有被搶） 電梯也很有意思，是個衹能載兩個人的老式電梯，內部裝修很現代，乾淨整潔。加上離車站的距離，下次如果再來羅馬一定會再次入住。 入住前要問老闆要大門密碼，這家其實可以提前入住，老闆還有微信

1) this is not a hotel as you know it. There is no front desk or staff. You need a code to enter the building, a code to get to floor 2, a code to get into the room. It's an automated turn key system. 2) they want you to "check in" with a web link. BUT Agoda blocks any links sent thru its messaging system. The hotel say, "REMEMBER BEFORE YOU ENTER THE ROOM YOU MUST CHECK IN THEN SEND THE DOCUMENTS FOR REGISTRATION OR DO IT ONLINE". But you can't use the "online" web link to check in because you won't get it because Agoda blocks links in messages "for your safety". So, how can you check in? How can you get to your room? You can't if you don't get the online link! 3) because of all of this automated setup, they want you to email them your passport. That's not secure! An online check in system could take that securely, but not email! But guess what .. I didn't get a link to the online check in!! 4) they are very very slow to respond. I'm not sure the person is even in Rome. It took 8hrs to try to message with them about all of this. At that point, it was raining, getting dark, I can't check in, the address given is wrong so I was walking around. So I booked another place. For hours I heard nothing from them. By the time they started responding, I had moved on. 5) the address in Agoda they list is NOT the address. It will take you near a park but the actual "hotel" is 1.5 blocks down the road on the opposite side. Not even close. 6) in the end, they made me pay despite the fact I couldn't check in. I asked them to send the web link to my email, no response. By the time they started responding it was hours later. They didn't care I didn't get the link. They say it was my fault. 7) they want you to download Whatsapp to make it easier for them. I have a government agency phone & told them I can't download. What "hotel" asks you to book thru Agoda BUT check in outside the app or require you to use Whatsapp. You shouldn't required to use 3rd party apps & web links. I booked thru the app. I expect to walk up, check in at the desk (like hotels do), and get into my room. NOT with this place. 8) they tried to say I couldn't leave a review. But I paid, so I'm a customer, so I can. They want it both ways; ie, you're a customer, you didn't show up, you still pay, but then you can't leave a review? Huh? I would NOT use this "hotel". Too much hassle. There are 1000 places to rent in Rome covering all prices, locations, stars on any given day. They ruined my final night in Rome! I booked another hotel in 5 minutes & was in my room in 15 minutes. Easy as it should be. I book hotels world wide 25x a year. I know what I'm doing. I use all the apps. I'm not new to this. I don't know where the responder is even located. Save the headache and go elsewhere. It is their issue for not knowing Agoda blocks external links and it's Agodas issue for blocking links. I can prove all of this with screenshots.