The service was terrible from reception to the room service save for the concierge who was excellent. They seem to think it’s ok for you to have to speak to all their different departments to get anything done and there is no APP. The food and the breakfast was, however, amazing. The hall way and garden was beautiful albeit the rooms are a bit
poky and have a musty smell in the shower.
This property is stunning. However, Rooms are small for the price. The staff acts as if they can’t be bothered helping the clients. We felt as though we were being judged. It feels like an “influencer” vibe, superficial and pretentious. I would not recommend staying here. The waiter at breakfast gave us serious attitude for our 7 euro cappuccino And seemed annoyed when we asked to pay. A hotel this pricey should offer free water and coffee in the lobby. We won’t be back.
Great visit! Would definitely stay again, rooms were clean, food was good, two great bar options. Very centrally located to walk the city, and you can get Marriott Bonvoy points! The staff was lovely and very accommodating. 10 minute walk to Spanish Steps.