Cotton Bay Hotel

I went for fourth time ,this time i went in Feb 25 after renovation , I really like , beautiful rooms, beautiful swimming pool, superb restaurant , polite staff @ Breakfast lot of varieties, Lots of varieties for diner as well, Hotel Manager very caring, I will visit again next time to Rodrigues, Thanks to all staffs , the Chef and Hotel Manager . I recommend my friends and family for Cotton Bay for their vacation

Great experience staying at Cotton Bay Resort and Spa. The rooms were clean and tidy with seaview. Great food choices, clean pool onsite with seaview. Having visited many hotels in Australia, it's impressive how this hotel also maintains high standards in terms of safety, and quality of service for their customers!The Manager,Mr Ashok Mooroteea is very professional, friendly and approachable. Highly recommend the hotel to anyone who wants to enjoy a safe and relaxing time with their family. Many thanks again to all the staffs especially Mr Mooroteea for their professional service.

he hotel is magnificent. We were warmly welcomed by two lovely smiles at the reception and then guided to the restaurant for dinner. The theme of the evening was a Rodrigues buffet. All the staff were courteous and attentive. The buffet offered a wide variety of cold dishes, hot options, and desserts. The food was delicious and full of flavor. The Sega dance and music were lively and vibrant, adding a festive atmosphere to the evening. We danced the traditional Sega dance of Rodrigues, and it was truly the highlight of our stay. A heartfelt thank you to all the staff and the General Manager, who warmly welcomed us, took great care of us.

The hotel is in a good location with rooms facing the sea. It could be very successful but lets itself down because of a lack of attention to details. Food offer is average quality. Restaurant service variable. They allow stray dogs into the restaurant area. The VIP room was fine but no tissues in the bathroom, one lightbulb not working, volume on the TV locked so low you cannot hear it and nobody checks to restock the complimentary tea/coffee supplies. The sunbeds on the beach are wooden and so heavy you cannot move them; some are broken and most don't have cushions. The airport transfer service is catastrophic. We were collected from the airport 45 minutes late. To go back, I booked the transfer two days before departure. That evening a customer satisfaction manager dropped by and we told him about our problem getting to the hotel. He said he would ensure that we would have no problem with the return trip. The day we had to leave, I checked the transfer before breakfast. No one had booked our transfer and we were told that we would have to go with another party in less than one hour. If I hadn't checked when I did we might have missed the plane. The director on duty thought that telling us that it wasn't the hotel's fault, but that of the transport company, was sufficient. He clearly didn't understand that as we had booked the service through the hotel, so it was their responsibility. Compared to similar hotels in Mauritius at a similar price, this hotel is below standard and is generally amateurish in its delivery of client service.

We spend our New Year's holidays at the Cotton Bay Resort & Spa in our favourite hotel in Rodrigues Island. My family members and my 2 teenage daughters spend an awesome time at this newly renovated Resort. Food was excellent as well as overall service in all sections, exquise drinks at the Bar every evening was just mind-blowing. The Food, Beverages, Spa , Taxi service and Gym both indoor and outdoor were stunning, service has been upgraded by 101% compared to my last visit before closing of the property in 2023. Special thanks to the whole team without forgetting the Hotel Manager a professional in this Hospitality Industry, who was very always around and very helpful as always. May I wish to point out that this 4* property has a dress code ...trousers and short or long sleeve shirts or Tshirts/Polo shirts for gentleman, no need to fight with the Restaurant Hostesses or the Front Desk staffs or the Manager please show respect to these people delivering a 5* service. Cotton Bay team you rock...we have already booked and confirmed our next stay in Nov 25...until then take great care of yourselves.

First the room was nice, all room are Seaview. Despite having such beautiful hotel the manager Ashok has no manner and cannot handle any complaints made by customers. He always fight and no hospitality, bad manners. I have been there for 2nd time but we still have him in the management. Will not come again if he still here. Food compare to 1st time was a Mauritian chef, food was so good and today has a big difference except the Rodrigues buffet. The food choice of Chef Mewa calebass in poisson sale😂😂, gros pois, curry saumon, logic Chef Mewa I leave my natal country to eat this in a 4 star hotel. Very disappointed for this. Just want to know do we have any head office to drop this complaint. Because the hotel never come back to me with this rude Manager. I will give only 5star to Chef Joset, Amine, Cecille, housekeeping who give good service to us. No good service for restaurant as well.