Cotton Bay Hotel

Dear Team, I am writing to file a formal complaint about my stay at your hotel. Unfortunately, my experience was not up to the standard I expected, and I would like to bring a few issues to your attention Upon arrival , I told her my room was on the ground floor, but when I had done my reservation , I told him if possible, I could allocate my room on the first floor. So, the conclusion taken messages has not passed. Getting my room air-conditioning was not working properly. Maintenance has come telling the aircon is getting fresh air, but in not that case. I am going to see the manager of the of the hotel I meet Stephanie, who has been able to allocate me in another room. I informed her that if I had facilitated a late check out to compensate the problem i had encountered, when checking a lot of wasting time. The result i got is that they have provided me with a bigger room. It's not me that I have to ask a bigger room. Secondly I went to dinner. I have to bring my own bottle of water as they don't provide water. When Me Edley saw a bottle of water on the table, he told me not to show the bottle of water on the water. So I put it on the floor. We have children with us, and putting down a bottle of water on the floor is it acceptable. Tomorrow, when I go for breakfast, I see him. There is no welcoming from him. The face appears to be angry with us. According to me he is not a professional customer service bad. Thirdly in room only the day of arrival we have been provided with water and after that we have to purchase own of water bottle. Fourthly poor room service wait for long time and house keeping they don't clean properly not refuelling of bath shampoo tissu paper but they have help me for the decorations of the room for my wife birthday and myself amd my wife has like the decorations Finally the day of my arrival they introduced me to the manager. I think it was a visitor because the way he has been dressed no welcoming address to us in fact was looking us withna angry face. Conclusion I take poor hospitality , poor customer service, lack of experience, and staff lack of manner how address to client to pleased to feel at home Overall, I was disappointed with my stay at your hotel and do not feel that I received the level of service that I paid for. I would appreciate it if you could take appropriate action to address these issues and ensure that future guests do not have the same negative experience Thanks you for your attention to this matter Sincerely Buldawo

Nice clean and peaceful hotel. In fantastic location of Rodrigues by the beautiful beach. The housekeeping staff were kind and friendly. The restaurant staff went the extra mile to help me as I could not use my right hand. It was immobilised with a fracture . They helped me to put food on my plate and carry the plate where I was sitting . That is caring. The hotel itself was delightful with a nice pool over looking the turquoise sea and white sandy beach . From the balcony at the back was a beautiful garden and distant away was a picturesque green hill I will recommend a stay there.

I went for fourth time ,this time i went in Feb 25 after renovation , I really like , beautiful rooms, beautiful swimming pool, superb restaurant , polite staff @ Breakfast lot of varieties, Lots of varieties for diner as well, Hotel Manager very caring, I will visit again next time to Rodrigues, Thanks to all staffs , the Chef and Hotel Manager . I recommend my friends and family for Cotton Bay for their vacation

Great experience staying at Cotton Bay Resort and Spa. The rooms were clean and tidy with seaview. Great food choices, clean pool onsite with seaview. Having visited many hotels in Australia, it's impressive how this hotel also maintains high standards in terms of safety, and quality of service for their customers!The Manager,Mr Ashok Mooroteea is very professional, friendly and approachable. Highly recommend the hotel to anyone who wants to enjoy a safe and relaxing time with their family. Many thanks again to all the staffs especially Mr Mooroteea for their professional service.

he hotel is magnificent. We were warmly welcomed by two lovely smiles at the reception and then guided to the restaurant for dinner. The theme of the evening was a Rodrigues buffet. All the staff were courteous and attentive. The buffet offered a wide variety of cold dishes, hot options, and desserts. The food was delicious and full of flavor. The Sega dance and music were lively and vibrant, adding a festive atmosphere to the evening. We danced the traditional Sega dance of Rodrigues, and it was truly the highlight of our stay. A heartfelt thank you to all the staff and the General Manager, who warmly welcomed us, took great care of us.

The hotel is in a good location with rooms facing the sea. It could be very successful but lets itself down because of a lack of attention to details. Food offer is average quality. Restaurant service variable. They allow stray dogs into the restaurant area. The VIP room was fine but no tissues in the bathroom, one lightbulb not working, volume on the TV locked so low you cannot hear it and nobody checks to restock the complimentary tea/coffee supplies. The sunbeds on the beach are wooden and so heavy you cannot move them; some are broken and most don't have cushions. The airport transfer service is catastrophic. We were collected from the airport 45 minutes late. To go back, I booked the transfer two days before departure. That evening a customer satisfaction manager dropped by and we told him about our problem getting to the hotel. He said he would ensure that we would have no problem with the return trip. The day we had to leave, I checked the transfer before breakfast. No one had booked our transfer and we were told that we would have to go with another party in less than one hour. If I hadn't checked when I did we might have missed the plane. The director on duty thought that telling us that it wasn't the hotel's fault, but that of the transport company, was sufficient. He clearly didn't understand that as we had booked the service through the hotel, so it was their responsibility. Compared to similar hotels in Mauritius at a similar price, this hotel is below standard and is generally amateurish in its delivery of client service.