Starfish St Lucia

Just wanted to write a quick review about our check in!!! Our driver - Felix - wad amazing! We stopped at Dennery Fishing village to grab a drink and take in the view! Christal was amazing at check in! She was incredibly sweet and everything went smoothly! Our room - while dated - is very clean! We have enough towels, 2 double beds, as requested, and Christal even followed up with a phone call to the room to ensure our room was good! We grabbed a quick bite to eat at the buffet, which has a nice variety, and we are now enjoying a drink at the rooftop patio bar! It's going be a great week!

My adult son and I were due to stay at the Starfish last week, as we’d booked this vacation through Air Canada Vacations. This was our first vacation in over 10 years! We have never been to St Lucia before. After a 3 hour shuttle transfer from the airport to Rodney Bay, we arrived. It was late in the evening. After check in we requested some assistance with our baggage. The bellboy was an elderly man who immediately made a point of sharing with us, without any shame, how he didn’t expect a tip from us, because everyone says they’ll tip and they never do, and then they blank him the next day. This moaning from him continued all the way across the hotel and up to the third floor where our room was. He then decided to announce to us, as he opened the hotel room door, that we would probably complain about the room, as everyone staying at the Starfish complains about the rooms! I’m a lady in my 50s and my son is 24, we were literally stunned into silence. Well, he wasn’t kidding. The room was awful. We already made a point of emailing ahead to Starfish reservations to request two double beds instead of one king-size bed, because we are a mother and son travelling. My email was acknowledged by Starfish reservations. So you can imagine my horror and the embarrassment that was faced us when they’d deliberately gave us a room with a one bed. The room was mediocre at best. The decor was decades out of date and tired looking. The room was also small, and not in any way the “deluxe” that we had been led to believe when we booked it. The bathroom was also extremely small with cracked walls, old paint, and one towel. The room door was an effort to close and lock, and everything oozed shabbiness. The photos offered on the website are extremely misleading. The hotel is not like how it appears! My son and I returned to reception to raise our concerns that at the very least we needed either a second room, or an upgrade, or even a portable cot for my son to sleep on because we couldn’t share the same bed. Reception couldn’t have been more disinterested if they tried. They didn’t want to help us. They had no interest in wanting to help us, and on top of that were pretty darn rude. My son even said if they could find some spare pillows and blankets, he’d make himself a bed on the floor, naturally I was concerned about this because it was a tiled floor. Well the woman in reception at the time, who claimed to not be the manager and therefore couldn’t make any decisions, said it was against the rules to allow anyone to sleep on the floor. So we asked about a roll out bed, to which she literally left the reception and walked off and hid in the back room. We finally spoke with a manager, well a man came out from the back office, but who is was I’ll never know, as he was belligerent and not going to help us resolve this situation either! We decided to take a breath rethink the situation considering it was late in the evening and we had travelled 15 hours to get to this

The starfish Resort was the most wonderful experience. The quaint resort with wonderful staff. Food was good with variety. The view was amazing. Close to beach, wonderful pool bar. Sad to see it go. The rooms were dated but clean. No insects mould etc. was very wonderful , helpful staff. Great air conditioning in room. Lovely shows.