Soco House

Where to start? To explain, it’s difficult to make this brief in order to give a balanced view so I apologise for the length of this review. We are very easy going and in general we don’t tend to complain. We take most things in our stride, after all we are all human, mistakes can happen but here in most cases, even the minor issues that we would normally overlook just built up and even a saints patience would be tried! It started before we left. It took 3 emails to get a simple reply to a question relating to possibly having some information about the trips the Hotel can arrange so we could plan our time there. Eventually we had a reply, very basic info, no dates, times or costs but at least a reply. BASIC, NOT A MAJOR ISSUE! I also requested if at all possible for a room on the East side so we had the possibility of seeing the sunset and having the sun in the evening on our balcony. I received a reply and as usual it was the ‘we’ll make a note but it cannot be guaranteed’ – that’s fine, it’s what I expected, I can but hope. We arrived and were told yes I saw your note and I have accommodated your request – great I thought. Wrong, we were put on the West side as it is nearest to the sunset but obviously the balcony faces east so the only way to see the sunset was from the corridor along the back of the 2nd floor rooms. Not like sitting on your balcony with a glass of something cold watching the sun go down, nobody is going to sit and watch from the corridor! To be fair when I highlighted their error they did offer another room on the correct side that was available the following day, however it was the only one tucked in the corner with restricted view of the sunset and very little sun on the balcony so we decided to stay where we were as we just wanted to unpack and get settled in as we are only here for a week. BASIC, NOT A MAJOR ISSUE! Apart from that the welcome when we arrived was great, very friendly and greeted with a glass of fizz and a cold damp flannel. We were also advised we must attend the orientation meeting at 10a.m. the following day. We did, having delayed a visit to the comfort of the pool and a possible sunbed (that’s another story), but by 10.20 when no one appeared I spoke to reception to check if there was a meeting due “yes at 10 o’clock”, well it’s 20 past and we haven’t seen any one. The young lad got on the phone – “oh it’s her day off”. Great, thanks for letting us know, so is she the only one capable of taking the meeting? And to make matters worse it was the person that told us to be there that was the no show! Frustrating, but I was not going to waste more time and appear at 10 a.m. the following day as instructed as we had met enough others that could advise us of what we missed. BASIC, NOT A MAJOR ISSUE! First night and we showered after the long trip before going to dinner – no hot water (and I hate cold showers), ok just a blip, benefit of the doubt, perhaps it’s a popular time and we were just a bit l

Avoid this hotel if you want a good nights sleep. It is 11.50pm Saturday night and the building works opposite are still in full swing with loud cement lorries delivering every 20 minute or so. The open air restaurant is adjacent to the building works with extremely loud Lorrie’s making deliveries throughout dinner.For such a beautiful laid back country, Can’t believe they are still working at this hour!

I honestly don’t mind the beach but I would rather have a pool so when I book a hotel that isn’t beach front but has a pool with loungers that’s what I expect. I’ve been doing the lounger olympics for decades now but never as bad as this. 6am and they are all gone and by 10am sometimes there aren’t even any rickety old deckchairs available. Your 1st option is a roof top bar with loungers but not 1 bit of shade and no breeze so is too hot for most people during the day the roof bar only opens 4pm till 6pm lots of stairs to get to the pool. 2nd option is the beach a 5to10min walk up the road and they give you a cool box with beer if you want, loungers aren’t great brollies are a nightmare in the wind and it’s not that flat and no public facilities. 7or8 rooms on the 1st floor have 2 loungers that people don’t use swap them with the rickety old deckchairs swap the roof top loungers with the deckchairs and you more than double the amount of loungers! Staff are first class exceptional and second to none (except for 1supervisor/manager) Food is Great if you can’t find anything to eat stay at home or go self catering. Rooms and hotel are absolutely spotless. We have loved this holiday, this hotel and the staff and everything about it, nothing is perfect and you can get past little niggles but the lounger issue has spoiled my whole holiday I know it sounds like an over reaction but it really has ruined an otherwise perfect get away.