Kahler Grand Hotel

If you are going to Mayo Clinic, there is no better place to stay then Kahler Grand! It is connected to the clinic by the subway or a simple walk across the street. The rooms are clean, updated & very comfortable. Parking is also convenient & connected to the hotel. Restaurants are within the hotel, subway system or a short walk. Staff are always friendly, helpful & kind! Mayo wheelchairs are available for use ( to & from the clinic & in the hotel) if needed. There is a swimming pool & workout area also.

Excellent staff at front desk. Zamzam answered my many questions patiently and even went out of her way for me when I needed something. Those cleaning rooms did more than I expected. We had a newly remodeled room that was clean and comfortable. The heating and air-conditioning problems we had experienced in previous stays have been solved in this room. This hotel is so close to Mayo Clinic that we always stay here. Take the elevator to the subway level and you are only a few steps away from the clinic.

Check in was easy. Rooms need quite a bit of maintenance. The shower was pretty grim. Discolored grout and a filthy tub. No towels and the shower water was luke warm. When I asked the front desk to bring towels all I got was “ok”. No apologies. Not what I expected.

I would like to acknowledge the amazing service from Zamzam. My best friend contacted her prior to our arrival to arrange a bunch of goodies be delivered to our room prior to my son’s visit to the mayo clinic. She went above and beyond to make sure that everything worked out perfectly. Both myself and my best friend think she’s incredible. The hotel is lucky to have her. She is an exceptional employee

I highly recommend this hotel. From the moment I hit the lobby there was a pleasant, well-trained staff member who leaned into their job with competence. Bellmen 24/7. The soft music in the lobby suggests the traveler can land for awhile. The food is excellent. Fresh, healthy, made from scratch dressings. Shout out to Chief Frank. His staff, room service works to please. Zam Zam at the front desk anticipated details before I did and found solutions. Travel is a challenge and this is a happy place to stay. Even safety is a priority.

I traveled with family and we had 3 rooms: 2x Kings and 1 Double. We chose the Kahler Grand for a number of reasons: proximity to the Mayo Clinic, the parking (valet), and teh ability to get a room at a discounted "Patient" rate. One of the King rooms and the Double were all very nicely outfitted and seemed very much comfortable for the stay. The King room I was in was old and had not been updated like the other King. The thermostat was a simple dial and it simply didn't work. I could dial it up for heat and...nothing. Two or so hours later it would come on blasting heat. Try to cool down and nope - the heat would stay on a bit longer, but the cool air wouldn't come on for a few hours later. Maintenance came to check on it and said they had to replace the entire HVAC motor. I was on my last night by then and didn't want to change rooms so I deferred and just suffered through another night. The bed and pillows were comfortable. The bathroom was horrific. When you opened the door to teh room the sink was immediately to your right. To get to the toilet you walked straight through. It was very tight as the door (when opened) partially blocked the toilet and totally blocked the bath. To get in or out of the tub/shower you had to swing the door back or forth and wedge yourself between the toilet and wall. The tub was small and very slippery, and the water controls were not very responsive and were hard to turn. The bath towels were extremely worn and very small, not even the size of a regular bath towel in my opinion. I was able to see the room directly below mine during the course of my stay and it had the same set up, s hopefully they have the intent to refit these rooms at some point. Our first night in we ate at the hotel restaurant, and while the staff there seemed a bit overwhelmed we still had courteous service and the food was good. The biggest thing the Kahler has going for it has to be their Staff. From ZamZam at the front desk, to maintenance, to housekeeping (kept us stocked with coffee!), to the valets - EVERYONE was as kind and helpful as could be. I didn't meet a single person that wasn't ready to fall over themselves to help out or give advice on the local area. The subway level to the Mayo Clinic was easily accessed from inside the hotel, and that made it very nice as well. Yes, the hotel is showing it's age and needs some polishing BUT I would stay there again if I had to go back...I would just be sure I got a room that wasn't like my "old" one! Thank you to the Staff and management for making the stay nice despite the circumstances of our visit!

We chose The Kahler Grand Hotel because of the location to Mayo Clinic. Best choice we could have made. What a beautiful hotel. The staff was amazing. They welcomed us like we were family. I want to highlight a few staff that made my stay very refreshing and very comfortable. Your reception staff of Sai, Grecia, and Peter treated me as family and made me feel very important. Bell hop Nick was absolutely awesome as well. When people are coming to Mayo Clinic they are coming because of serious problems. These four made me feel at ease and wished me well every time they seen me. Thank you so much for your kindness and love.

The hotel is in a great location with easy access to everything in downtown. Check in was fast and everything was seamless. The rooms and amenities were all nice and clean. The staff was friendly and very knowledgeable. Peter at the front desk was especially pleasant and welcoming!

I really appreciated my stay at the Kahler Grand Hotel! They were very Hospitable and Warm in the way they treated me. Christopher the front desk Manager was very Professional, Prompt, and #1 in showing Hospitality. I also enjoyed the way Angie stepped up to make sure my concerns were addressed. Christopher and Angie both showed Professionalism in making sure our hotel stay was Comfortable and Satisfying. The front desk staff Nashay, April and Peter were very Kind and Exceptional. This is how a Hotel should be! Christopher and Angie will be the reasons for me returning.