Holiday Inn Rochester NY - Downtown

私自多扣費，體驗感差

under renovation till 2023-12 Breakfast is OK, huge portion

房間裏有兩處蜘蛛網，酒店在裝修，倒是不吵但是整體環境很差而且有些路還攔起來了 走廊每個轉角都放了把椅子坐了個人，不知道是住客還是什麼人

酒店有鋼琴可以提供給住店的客人練琴，設施陳舊，周圍環境不好，價格相對其他酒店便宜。

The hotel is relatively old. Really old elevator. Sound can passed from anywhere

I had to wait for an hour to check in. There was a line and for some reason it took a very long time to check each party in. I was given a 20% off coupon for food or drink as compensation, but I wasn't interested in spending more money at this property. Garage was trash-strewn and had water dripping from the ceiling. My 7-year-old got out of the car and immediately found a razor blade on the ground. Tub was stained and there was a tile loose in the bathroom ceiling. Lobby strewn with construction materials. Breakfast was not made to order as at other Holiday Inns but was instead a buffet.

Up on arrival rooms where not ready.we understood since we arrived at noon. But weren’t able to check inn at that time. So we left and enjoyed the day . Around 5 pm came back and had to wait for more than 1 hour in line to check in. Our room 646 was not clean at all and heavy cigarette smell. Carpet full of crumbs , Asked for service but never came. The next day room was never cleaned again even after asking the receptionist for service several times. A complete disaster. I do not recommend this hotel at all . Marc

When I arrived at the hotel on the evening of my reservation, I was told that there was no room for us. The front desk staff claimed that they had been trying to reach me since the day after I made the reservation. But the phone number she showed me was not our correct number. What I don't understand was why the hotel was not trying to reach me by email if they could not reach me by phone. The reservation was sent to my email so the hotel should have been able to reach me via email. I am also an IHG member and all my contact information is in my account. It is bad enough that the hotel could not honor the reservation, but claiming not able to reach me was absurd. The front desk staff was also not helpful in locating other hotels for us. She said other hotels were not answering their phone but I was able to call and make a reservation with another hotel within minutes. Worse, even though I never checked into the hotel they put a pre-authorization hold on my credit card account. This is such an insult after the chaos of not getting a room as reserved and having to scramble to find another hotel on my own. I filed a complaint online. The customer relation department emailed me back and stated that the hotel management would reach out within 48 hours. It has been 2 weeks now. No one has contacted me to apologize or offer even any token of compensation.

As a US citizen paying for my hotel room I should have been notified pre-booking of the fact that this hotel is housing asylum seekers/migrants, and there will be armed military on site. I felt uncomfortable and unsafe for the entire duration of my visit and will never be back!