Receptionists are the face of the hotel but they aren’t too friendly and slow
Only one receptionist when we check in and out so it took forever for us to check out
The coffee in the room is chargeable
The room service is reasonable priced
Gym and massage is male and female separated
Gym isn’t too welcoming many locals walking in and out for hang out or charging
It became weird for me to gym at the gym
We booked this hotel and thought we could walk to the mall across the hotel
But we found no way a pedestrian could access to the mall so you need to call a taxi or uber anyway to get there
Very bad customer service. Hotel had rooms when I arrived. I made a mistake with the dates and they gave me a ridiculous price to charge the extra night even though they are getting me checking out a day early. So different to the Crown Plaza in Jeddah where due to my late flight arrival and arriving in the morning they refundedme the night. We are booking colleagues in this hotel all the time. They just lost themselves at least 5 stays for 2025.