Mandarin Oriental Al Faisaliah, Riyadh arvostelua

來利雅得首選他們家，早餐完美，房間免費升級

Excellent service, great hospitality and definitely would stay here again in the future

這次訂房因為是在中阿論壇期間，房價真的很高…可能單價比較貴稱得房間沒那麼值，並未到期待值以上。當然酒店本身是好的

Good food

Not the finest experiences I would have expected given the price and luxury feel of the hotel. My concerns were that incorrect food was delivered when I ordered room service. Unfortunately this was much more of an issue than it should have been as a type 1 diabetic, I had injected insulin for me food, but it arrived incorrect, so they re-made it, overall taking 1 hour 10 minutes for a burger! By the time it arrived, I was feeling terrible, having a low blood sugar that has now left me literally dead. I will feel terrible for a few days now because of this. I am trying to contact and see the manger about this, been waiting for 20 minutes for so Some to arrive, but no one is here to see me. The hotel and rooms are excellent, the lifts are super slow, as is everything else here. So be prepared to be patient. Breakfast is good. The gym is average, pool nice. I would have given a 4 start rating, but given their mistake almost killed me, it must be a 2 start.

Wir hatten eine wunderbare Zeit in diesem Hotel. Als Wahrzeichen der Stadt ist der benachbarte Faisaliah Tower zwar vom Kingdom Centre verdrängt worden, das Mandarin Oriental bietet für mich aber die beste Hotelwahl der Stadt. Die Mitarbeiter sind allesamt freundlich, hilfsbereit und aufgeschlossen. Das Frühstück ist vielseitig und von vorzüglicher Qualität. Beim Zimmer hatten wir Glück mit einem Upgrade in eine Junior Suite. Hier stach der prompte und gründliche Zimmerservice hervor. Die Spa Bereiche für Damen und Herren sind getrennt. Der für die Herren hält ein großes Schwimmbad vor. Sehr zu empfehlen ist die Nutzung der Metro, um dem unerträglichen täglichen Stau zu entgehen. Der Zugang erfolgt direkt vom Hotel über die benachbarte Mall zur Station King Fahd Libery. Wir haben die Zeit hier im Hotel sehr genossen und bekennen uns zum Slogan „I‘m a fan“.

We visited Mandarin Oriental Riyadh for Iftar with family, expecting a premium experience given the hotel’s reputation and elegant ambiance. And while the setup was undeniably beautiful and thoughtfully arranged, sadly, that’s where the positives ended. The quality of the food was far below expectations — lacking in flavor, freshness, and attention to detail. It simply didn’t match the standard one would expect from such a prestigious name, especially during a significant occasion like Ramadan. The service was also lacking: slow, inattentive, and disorganized. We felt more like we were at a rushed buffet than a refined gathering. Unfortunately, the hospitality — a core part of any Iftar experience — just wasn’t there. It’s disappointing because Mandarin Oriental has a global name for excellence. This felt more like style over substance, and we left feeling underwhelmed. Hopefully, they take this feedback to heart and make improvements — Riyadh deserves better from a brand like this.

It's sad to have a poor to average service in Mandarin Oriental brand... only s couple of waiters were kind. Reception had a very bad attitude, concierge didnt have much idea of things, not the best experience in a hotel of such standards

Very comfortable bed, room felt a bit tired - stained bath & general older condition of facilities. Stayed in the four seasons in Riyadh last week, the rooms were much nicer.

Amazing

I used to enjoy this hotel in the past but unfortunatly thr quality have dropped, the basics of getting a house keeping service isnnot there, reminders to clean the room, no fresh towels, we used the same over two days, and no shampoo refill for two days, I was in an executive suite that costed a lot of money! With no service

Expensive. Excellent service and great rooms. Good location right on the King Fahd Library metro stop. Suites are impressively sized and come with a butler. Le Brasserie offers a great breakfast buffet. The dinner buffet is good though expensive for what is offered. The gym is modern and quite big. The pool is 16m and usable for swimmers. Overall this is a very good hotel.

Exactly what you expect from a world class luxury hotel - Spa, gym, restaurants, people are flawless. The interior is like magic. Everything seems completely new and at high service level. No outdoor pool - but superb indoor spa, swim and training.

Horrible experience at this hotel that does not qualify for a “mandarin oriental”! My PA booked me for a work trip. I was put in a “suite” where i had to cross a restaurant and a building lobby to reach to. The room was the weirdest shape I have ever seen, there was a continuous noise of machinery that did not stop. When I complained to reception, they just said “we are fully booked” we dont have other options….l will definetly not recommend this property