Mandarin Oriental Al Faisaliah, Riyadh arvostelua

來利雅得首選他們家，早餐完美，房間免費升級

Excellent service, great hospitality and definitely would stay here again in the future

這次訂房因為是在中阿論壇期間，房價真的很高…可能單價比較貴稱得房間沒那麼值，並未到期待值以上。當然酒店本身是好的

Good food

Amazing

I used to enjoy this hotel in the past but unfortunatly thr quality have dropped, the basics of getting a house keeping service isnnot there, reminders to clean the room, no fresh towels, we used the same over two days, and no shampoo refill for two days, I was in an executive suite that costed a lot of money! With no service

Expensive. Excellent service and great rooms. Good location right on the King Fahd Library metro stop. Suites are impressively sized and come with a butler. Le Brasserie offers a great breakfast buffet. The dinner buffet is good though expensive for what is offered. The gym is modern and quite big. The pool is 16m and usable for swimmers. Overall this is a very good hotel.

Exactly what you expect from a world class luxury hotel - Spa, gym, restaurants, people are flawless. The interior is like magic. Everything seems completely new and at high service level. No outdoor pool - but superb indoor spa, swim and training.

Horrible experience at this hotel that does not qualify for a “mandarin oriental”! My PA booked me for a work trip. I was put in a “suite” where i had to cross a restaurant and a building lobby to reach to. The room was the weirdest shape I have ever seen, there was a continuous noise of machinery that did not stop. When I complained to reception, they just said “we are fully booked” we dont have other options….l will definetly not recommend this property

Very disappointing…. Hotel feels tired particularly some of the bedrooms and the gym. The WiFi was very poor and the check in staff were unbelievably slow…they created queues from nothing….the a/c was malfunctioning such that the bedroom was freezing no matter what temperature you set the a/c to!

Well, it was very good stay for us. We came for the boxing match and apart from 1-2 shortcomings we had a great stay. The service from the concierge team was excellent(after going over twice to confirm that everything was set up accordingly regarding transfer to and from the boxing venue). The room service was good. Again very small shortcomings. The set up of our executive suite (additional bed for our daughter was not done on the first day, even through we requested it and came back late in the evening, we had to call the team to come with the extra bed- then was done quickly :-))....So apart from those couple of things we had very good stay. The excursion organised by the Concierge team was excellent(Edge of the World), so if you want to do it with them you wouldnt be disappointed. Considering everything, we would definitely return back to Riaydh and stay again at MO.

The hotel facilities here are good, but the service is absolutely terrible and wholly unbecoming of the Mandarin Oriental band (I have stayed in about 10 of their hotels globally and so am familiar with the usually excellent Mandarin Oriental service. We booked the room from Friday to Sunday and informed the hotel we would not be arriving until early Saturday morning, and had booked the Friday so as to have access to the room immediately. To ensure we arrived at the hotel quickly after an overnight flight, we also booked - at considerable expense - an airport fast-track arrivals service (Al Tanfeethi) combined with a hotel car to meet us there. The car didn't show up. The driver was no-where to be found - after considerable searching by us and the airport staff. We called the hotel and were told it was still 30min away. We got an uber instead at our own expense. On arrival we were told that we would not be charged for the Al Tanfeethi and the hotel car, given that our arrival had been delayed by the no-show of the driver. On depature, we had to wait almost 30min to check out, risking missing our flight, due to understaffing at the front desk. I then signed a bill which had the room charges on, all good so far. Then after having asked several times for an email receipt, several days later after multiple chasers we were sent a bill that had a NO-SHOW penalty for the Friday night (despite us having explained that we would not be arriving until Saturday morning) as well as reinstating the charges for the Al Tanfeethi lounge and hotel car. The conceirge now stated - wholly untruthfully - that the driver was there and that we ordered a second car too. This is completely false and the have now started to invent up fake facts in order to avoid refunding. Further, and fundamentally, these charges were not on the bill I signed . The emails from the concierge are rude and unapologetic - wholly outrageous in any situation, let alone from a brand such as the Mandarin. A disgrace to the Mandarin brand.

Unfortunately this has been a very poor stay at what is billed as a 5 star hotel but actually delivers 3 star service. In summary, if you’re looking for a comfortable and business friendly place to stay - best to look elsewhere in the city. Specifics: - front desk staff poorly trained; they don’t know how to process credit card holds or the payments - elevator under maintenance so you’re shunted to service elevators - ACs make loud creaking noises throughout the evening - shower doors do not close properly and flood the bathroom - it can take up to 15 and multiple calls to reach an operator; and usually you end up with a poorly trained person with limited English and customer service skills - rarely do you find a bellman able to help with the luggage -missing cutlery sent with room service - storage from previous stays not kept in room despite late check ins - welcome notes addressed to the wrong guests Above reflective of an ongoing stay on the apartments side.

CEO Dated hotel. Spa and gym not updated in recent years