Pornpan
13. helmikuuta 2025
I booked through Trip.com agent and had a very bad experience with this hotel. There was construction next to the hotel that was so loud that I couldn't sleep. The construction started at 6:00 AM. The construction was not announced in advance. When I informed them that it was very loud and could be heard in the room, I had to ask for it several times before they would change the room for me. I couldn't sleep. The hotel changed the room I booked to a non-smoking room and it was a large room, but I got a smoking room. The room was still noisy, but less than the first room. I complained to the hotel and the hotel informed me that I could get a refund for 1 night and then informed me again that I couldn't get a refund and had to sleep more. I don't think the hotel would understand because I checked out before they let me sleep more. It was very bad service. There was nothing for breakfast, not suitable for a 4-star hotel.
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