Grand Hotel Riva

Visited Riva Del Garda/Lake Garda for a 7 day break with my wife via Jet 2 - a lovely destination/people and amazing views. Unfortunately the hotel Grand Hotel Riva wasnt the same. We had booked Half Board - i wish we hadnt. The evening meal in terms of selection and quality is poor. We tried it for 3 nights and gave up as the food was continiously poor. On one night my wife ordered a steak and it wasnt cooked fully. Another night, i ordered Veal and ive never seen anything like it.. Breakfast was okay and the staff were friendly enough. The matresses on the beds were hard but we had to get used to that. Another issue for me was the WIFI - I complained to 4 different members of staff that it wasnt available in our room and that i had to travel 5 floors everyday to get a connection, complete what i was doing and then return. I was challenged by reception who said its fine - trust me it isnt, i tried everyday as i need to use my laptop for emails everyday. Not a great experience. We will visit Lake Garda again but not this hotel...

I love this place it's so beautiful, friendly and welcoming. The hotel is in a fantastic position right in the centre with an easy flat walk to the ferry points, shops bars restaurants, the hotel itself was clean and tidy we didn't see many staff but we also didn't stay in the hotel much of the day there is too much to explore. Our room was clean tidy, had air con, mini fridge the usual, breakfast was simple but enough and they always found me GF food when needed, we even arrived late one morning and the lovely chap grabbed us coffees and cheeses which was so nice. My only grumble would been the very small roof top pool it was like an ice bath, most people got in and got straight back out. The view up top and great though. Prices around Riva I'd say are average, across Lake Garda, Will defiantly return

Es war einmal...die gute alte Touri-Abzocke. Ein tolles Gebäude in toller Lage. Der Name Grand Hotel ist eine Schande für eine solche Nicht-Leistung. Wie kann man ein Hotel, samt Restaurant so herunter kommen lassen. Abgenutzte Einrichtung, verdreckte Toiletten, desinteressiertes unmotiviertes Personal. Essen ohne Herz und Seele, der Koch sollte dringend an seine Berufsehre erinnert werden, sofern er denn überhaupt Koch ist. Ich hatte eine Pizza getestet und dazu einen Spezi bestellt. Das Besteckt, welches als "Gedeck" 3,00€ gekostet hat, war so abgenutzt, dass sich das Plastik am Messergriff bereits aufzulösen begann. Das Glas spottete jeglicher Beschreibung und war dermaßen zerkratzt, dass keinerlei hygienische Vorgaben eingehalten werden können. Die Pizza (Entschuldigung für den Vergleich an ehrwürdige Pizzabäcker) war ein herzloser geschmacksneutraler Teiglappen mit billig Käse, Dosenpilzen und Supermarktschinken. Unwürdig gegessen zu werden. Das einzig Anständige war, dass sich die Bedienung nicht interessiert hat, überhaupt zu erfragen, ob alles in Ordnung sei. Mein Rat: Finger weg, Touristenfalle