Hotel Kristal Palace - Tonelli Hotels - Adult Friendly

Struttura eccellente di gran gusto e sopratutto con servizio impeccabile, dalle camere alla colazione, e per finire alla ristorazione, oltretutto di alto livello. Il proprietario Giuseppe, un gentiluomo come se ne trovano pochi………..

Amazing hotel, superb staff we were so well looked after by everyone but special mentions must go to Massimo and especially Zane for being so helpful all week and not to forget Michaelangelo for the best Mojitos we have ever had. Lake Garda and the surrounding area is truly beautiful.

We have just had another fantastic holiday in Lake Garda staying at our favourite hotel the Kristal Palace in Riva. The weather was wonderful and the staff at the hotel were excellent. I had left it a bit late to book a day trip to Venice and the girls at reception were so helpful in contacting my rep who arrived at the hotel within 15 minutes and arranged it for the next day. The food is just divine and breakfast on the rooftop every morning was just fantastic with views that were just wonderful. I cannot praise this hotel enough. All the staff go above and beyond in everything they do and cannot wait to return next year and have another perfect holiday.

The weather could have been kinder but this did not detract from our stay. It was my wife's birthday and they gave her a small bottle of prosecco in the room and a birthday cake at evening meal (I emailed them for this and they were quick to respond). She was very happy and surprised. Staff: The staff are all excellent, very professional and friendly at the same time. Give a special thanks to Zane and Yuri especially as they looked after us during our meals and were always happy, smiling and chatting whilst remaining very professional. Pool/Bar: The pool/bar on the roof is really good and the staff here are also excellent. Views are great too. Reception: Reception was easy, explaining about the area, the Trentino card (and showing me how it worked 😀) and where to go to catch the local bus etc. You may need to ask for the Trentino card which allows free transport in the region and some free access to sites e.g. Arco castle. Cleanliness: Spotless and clean. This can't be faulted. Food: What can I say! The food was Michelin quality. didn't want or need to go anywhere else. 5 x courses for the evening meal. Room: The room was adequate as unfortunately there were several places that needed redecorating. Few scuffs and scratches and I think for a 4* superior hotel then I would not have expected this. However, the shower was one of the best and the room was large and spacious. Entertainment: Very good. All of the entertainment artists were of a very high quality and we enjoyed them all. Location: Just right. No noise from outside or the main road, great views. About 20 minute walk to the centre around the lake edge. Very nice though. Overall: Highly recommend the hotel and we will stay again.

Great food, great staff. Free bikes to borrow. Excellent location near the lake in a quiet area. Only things to improve are the rooms need some updating, if you are vegetarian then the evening meal options are a bit limited and bland, and getting faults fixed took a couple of asks rather than one. However would definitely recommend this place and would stay again.

A returning stay after visiting last year. This hotel is fantastic . Food and bar are excellent and the evening entertainment was excellent. The staff are so attentive , knowledgeable and nothing is ever a problem. Wouldn't stay anywhere else in Riva Del Garda.

Can only echo what some other reviewers have said. Staff are really friendly (special shout out to Zane who waited on and was very personable and happy). Food is excellent but have to say the pasta courses were our favourite. We enjoyed the sky terrace and loved sitting out there for our breakfasts with the amazing views. The Egg Men did a fantastic job and we are missing the Nutella and Banana Crepes. We also enjoyed the music up there in the evening, and the guitarist who played the two Sunday mornings we were there was so talented. Our room was fine but the sliding wardrobe doors drove us mad as they wouldn't stay in any position other than closed. Also the leatherette on the doors was looking very scuffed and untidy. I celebrated a birthday whilst there and was treated to a half bottle of fizz and some cakes, and for our wedding anniversary we received complementary drinks with our meal. The hotel do put on various activities and have bikes that you can borrow - unfortunately one day when I wanted a bike the two that were left were unusable. The brakes on the bike I did manage to borrow a different day were in need of adjustment so the hotel could do with improving the bike maintenance regime. Other than than, loved the hotel and location and would return, although as others have said, we might try for B&B just so we could have more flexibilty with dining in other places.

Had a great holiday at this hotel. We booked a deluxe room, thinking it would be quite special, but please note, rooms are basic and are in need of refurbishment. We asked to get moved but was told the hotel was full. Apart from this the food was great, staff were pleasant and really helpful and hotel very clean.

Hotel in posizione centale, camera grande e funzionale con balconcino, spettacolare la piscina riscaldata in terrazza dove la mattina si serve la colazione e la sera ci si può rilassare bevendo un drink col musica dal vivo, ristorante sublime qualita eccellente forse almeno per me da rivedere le porzioni, personale in sala molto professionale .Ho soggiornato 3 notti: il primo giorno nel rifare la stanza non ho trovato il tappetino della doccia mentre il giorno dopo uscito alle 9.30 e rientrato alle 13.30 noto con dispiacere che non era ancora passato nessuno mentre il giorno della partenza prima ancor di uscire per la colazione verso le 8.45 sento bussare una ragazza al piano che sicuramente sapendo che lasciavamo la stanza voleva pulirla con noi ancora in stanza, non e' la fine del mondo ma per un hotel 4 stelle superior mi sarei aspettato maggior attenzione e forse per questo non posso dare 5 stelle. A parte questo ottimo hotel sicuramente ci ritornerei.