Risley Hall Hotel

Absolute dive of a place - so bad I wanted to travel the two hours back home rather than stay. Was like something out of a horror film. Our assigned room hadn't been cleaned properly - dust and cobwebs all over, infested with large spiders so my husband had to go get a vac off the reception to get rid of them himself! A staff member came up and admitted it was bad in there. When we checked the bathroom, the water out of sink and shower was brown also. We asked to switch rooms and the lady on reception huffed and sighed whilst we explained we had paid for a clean and sufficient room; the next room the TV didn't work and batteries were sellotaped to the remote. The next room after that the mirror on the wall had a large crack all the way through and the wall behind the toilet was broken and a visible gap. When we advised to the receptionist that none were suitable for the price we paid, she said all the rooms have problems that need fixing to we would have to make do - we asked if we would get some of our payment back and she laughed at us and said no it's their money now? She also tried to shush the chef who was staying in one of the suites on the other side of the building, as he was in reception and told her to put us in the suite next to him as the suites were all in good condition and she then moaned that we hadn't paid for a suite so why should we be given one to stay in even though all the other rooms were in horrendous conditions! The chef was the only nice member of the staff there, everyone else rude and we heard a waiter at breakfast telling another staff member that we were the 'stupid people who complained about no wifi' so clearly receptionist had been gossiping about us! I don't know why they felt so put out about us asking for the WiFi it says was available when apparently it had been down for months; I had explained I needed it for work reasons hence why we were booked in there. Once again, the kind chef sorted this out as well as the suites Internet worked. I feel sorry for anyone who's booked in for weddings. Our stay was a while back, yet the photos from people staying a week ago are of the rooms in the exact same state. It's practically robbery at this point, they rely on you paying in advance online so you feel trapped into staying or leaving without a refund. The owners clearly don't care about the place or people paying to stay or have weddings there. With a bit of investment it could be a really lovely place.

omg lol this was a nightmare we booked this for on the way home from my aunties wake we had never been here before omg it was shocking 😲 Firstly the room wasn't clean the floor was filthy it was half lino half carpet the carpet was unhoovered the lino was dirty I mean filthy there were hairs in bathroom I had never seen anything like it the lamps didn't work and there were no TV remotes in both rooms but tvs and the lights on ceiling were flickering bad I had headache I rang to reception the manager came up with a bag he had remote in there sellotape where he climbed on a chair taped the flickering light he brought me his lamp out of his room then he began moping and admitted the hotel was struggling with no staff I complained I wanted a refund he said I needed to email I emailed and emailed ands emailed no response no refund still to this day shocking place

Stayed here as the last guests for a private event before they close today for refurbishments , due to reopen again in around 4 weeks time, considering this is literally the last night of opening our stay was one of the best places we have ever visited the staff were absolutely amazing and couldn't do more for us nothing was too much trouble and you didn't even need to ask for help their hospitality was 5* highly recommend a stay here once they are back open again ..we will definitely be back again. Most friendliest hotel which really makes guests feel valued , thank you to all staff keep doing what you are doing and see you again in the future from room 17

This is the most beautiful hotel, we were allocated room 11, great character and grounds. It was clean and facilities in the room were stocked. If you are looking for a country getaway close to things to do, this is perfect. If you are wanting to be waited on and not leave your hotel this is probably not the place. Lacking in staff… and guests. But for us this was perfect. Things to do close by: Clifford health spa. Risley park for food. Lane garden centre for breakfast and animals.

This was the worst hotel experience we've had in England! We were given a room in a block which we were told (when we complained) was being completely closed the next day for renovation. It shouldn't have still been open to guests - the entrance hall was dripping water and part boarded already. Then our room stunk of sewage, and one of the window glass panes was completely missing! They had haphazardly put an old Covid poster board in its place that still left an open gap out to the freezing cold night air!! We felt it was too unsanitary to sleep in and had to leave and pay for another hotel. We filled in a complaints form and left with the management but still haven't even had a courtesy email back from them despite me chasing it several times, let alone any reimbursement. Do not stay here until assured all renovations are completed.

If I could give zero I would Absolutely disgraceful The hotel cancelled a planned Event for March 2024 because the kitchen will be closed and the bedroom stock diminished- take your own conclusions from that ! However as the absolute pits they have refused to refund an extended booking off the back of the event that can’t go ahead because the Hotel cancelled it with the 3rd party event company. Avoid this venue at all costs I will be surprised if they are not in administration by the end of Feb 2024