Rising Star Casino Resort

We have been to the Rising Star Casino many times but never stayed in lodging so we finally did. Not a negative but the Casino/Resort in out a ways from bigger places which I think is a positive. Our room was clean, big (King sized non-smoking room) and the bed was very comfortable. The report had an indoor hot tub and heated pool - we enjoyed both! They also had a sauna, I haven't seen this in a hotel before, and loved it! They also had an exercise room right near the indoor pool which was very well equipped. When we where there, they were getting up their Christmas displays (indoors and outdoors) up (opens 1 November. I believe) which is 100% awesome and one of the free best displays I have ever seen! We got two free bottle waters in the room as well as other standard amenities such as cable TV, coffee/tea maker, etc. Parking is very plentiful and free. We plan to go back and stay another night in the very near future!

The worst casino in the tri-state. Horrible service, and nasty conditions prevail with no end in sight. Please see photos of the room that I was given, it was covered in various types of mold. It appears the damage is so bad in the lodge that it goes from the third floor through the second floor all the way down to the first floor with mold and toxic growth. The condition in the lodge is deplorable, the management would rather paint over the mold and toxic growth and not address the situation by keeping the building open when it should be closed down and have all toxic mold, and contaminants removed. The overall condition of the hotel and casino is horrible. The first thing you notice when walking into the main lobby of the casino is that all the floor is taped together and coming apart. When you walk into the hotel, you noticed dirt and stains on the floor with the wreaking smell of cigarette smoke. How did things get to be so horrible at this casino? How is it they made 3.3 million last month and still can’t do any maintenance, upkeep or pay the majority of people a living wage? Why is the majority of the people unhappy to outright disgruntled at this establishment? Could it be that the CEO just flew in on a helicopter, nothing boost team morale like telling people you don’t have enough money to pay a living wage and then spending $400 an hour on a helicopter to fly in to make an eight hour appearance. The lodge building has mold and possible toxic growth that appears to have been painted over several times and not repaired. Maybe the Board of Health needs to come and do a closer inspection of this facility? The main hotel has issues of lack of cleaning/ maintenance, it’s especially bad around the refrigerator units in the rooms. I’ve been told how if you move the refrigerator units, there’s a very good possibility that cockroaches will come running out from under them. In addition, I’ve also been told that there’s been a bedbug problem in the main hotel. The boat is in such disrepair and falling apart, you are not allowed to go out onto the decks any longer. It appears that there are rust spots on the deck that have made it so weak you could possibly fall through. The boat also is just as disgusting as the mold filled Lodge with the same lack of cleaning and maintenance. The lower bathroom is dark, dingy and smells of urine. Don’t waste your money and spend your time and effort in trying to go to this casino to become a VIP. Once you become a five star VIP they just assume you’re going to keep coming and start to treat you very poorly. They spend all of their time and effort on the three star members, trying to dangle the carrot and tell them how great it’s going to be to be a five star member. They’ve taken away their VIP lounge and no longer offered that perk to VIP members. Makes you wonder what the point of becoming a five star member is at this location, if you don’t receive any perks for achieving that s

We had a great time and will return. We ate at the steak restaurant and it was excellent. The service was wonderful. Every employee we encountered was pleasant and helpful. The Christmas decorations and displays were worth the trip alone.

Last year 2022 was fun and we had a great time. We visited again today December 2023 and was not really impressed. Machines are very old and hardly any bells and whistles going off. It’s unfortunate as the decoration at Christmas are wonderful. That and the live reindeer outside did make the trip a bit worth it. Probably will not return, darn. Just too, too old!

We stayed at the Rv park, which was lovely. But if you don't have your own vehicle or golf cart, expect to spend most of your time in the RV. It's a short walk to the main building that houses the casino, restaurants, etc, but it is a walk, and it was 95 degrees across the paved parking lot. There's a shuttle that runs on Fridays and Saturdays, but it has very limited hours. There is no other transportation to the ferry or golf course, either. DEFINITELY is not handicap friendly and not the best for the less-than-physically fit crowds. The free breakfast at Ben's bistro was fantastic (but again, had to walk for it), and the casino was mediocre. Very little customer service, hardly any employees to be seen. One very kind lady did come and sign us up at the club membership desk but then said, "Go to the kiosks for your bonuses," and we had no idea what that was. She came back later and gave us a quick lesson for first-timers, and she was the only person we saw the entire time we were there (until we cashed out, then only one person at the cashier's window.) The venue in general was very clean and very patriotic, there was a fun "selfish kiosk" in the middle of the plaza, but very little else jumped up to make this location worthy of a repeat visit or recommendation to others.

Rv park and golf course are excellent. RV park has everything you would expect from a “resort” extra $10 per night. Once you enter the hotel and casino area you will understand why the poor ratings. This feels like a place where gamblers go to die. The air in the casino is stagnant and pungent. Will use the RV park and golf course but will drive to Belterra or Hollywood to gamble