Rephael House Boutique Hotel

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Always a great pleasure to be back to Rephael house boutique hotel !

Perfect little place to rest This is a wonderful 6 month old hotel. Breakfast was not included but they offered me food. They were having food donated i assume because of the war declaration. They were very thorough to make sure i knew where the bomb shelter was. We used it once but it may have been a false alarm. They have a small parking lot which is fantastic for Tel Aviv. The rooms were beautiful, i would have liked to have stayed longer but had to rush down south to leave the country. The surrounding area was nice with a nice park across the mall. I wish them continued success and pray the war does not ruin it for them.

Really beautiful but compact for short stay. We stayed here for the night before our early flight out of Ben Gourion. The hotel is gorgeous. So beautiful and elegantly decorated, lovely courtyard where we had drinks and nibbles. The location right in the mall was brilliant. The room itself is very small but we didn’t need to unpack and it served our purpose well. Great restaurants and convenience stores right nearby.

My wife and I had a horrible experience with this hotel's reception and manager. The reception person would not honor the price we received in writing from *******. Several days later, I called the manager, Nissim, and after emailing him the written confirmation from *******, he still would not refund the money that was wrongly charged! I emailed Nissim Expedia's confirmation that said, "Total amount: 692.31 ILS (Taxes included)". When making the reservation on *******, we listed our residence as Israel (so Israel's taxes were already included and paid), and the manager confirmed that our Israel residence was listed in the reservation. Shame on you folks at Rephael House Boutique Hotel! We will never stay at your hotel again. All this because you wouldn't do the right thing and return the measly amount of 118 ILS!!!

First the Pro's. Very esthetically pleasing. Very cool building and the setup/layout is great. Modern touches everywhere inside and good A/C and shower. Downside to that is that the outlets and lights that were bedside did not work and when charging my phone at bedtime hours, I had to get up and walk across the room at every notification versus just reaching over to get my phone. Also the wifi was non-existent during my stay and the connectivity through my cellular service was very poor. Fixtures in the bathroom have a lot of wear to them. Toilet didn't flush properly as well. Parking!!! This also goes hand in hand with staff service. I do have to say the staff I dealt with in person were VERY friendly and tried to be as helpful as possible. The one issue I do have is that in messaging the property prior to my arrival to ask about the parking went unanswered. The hotel entrance is in a pedestrian only area with shops and cafés só you can not drive right up to the entrance. I had to drive around for 30 minutes in an unfamiliar area so I could park 2 blocks away and walk to check in. I tried calling for directions during this time and got disconnected. Driving in the city with my navigation going made it difficult to call back as well as there was nowhere to park to make the call. It would have been a nice gesture for them to have called me back, but oh well. Once I checked in, I was given instructions to the lot and how to get through the gate.