Comfort Inn & Suites

非常乾淨的旅店。各方面服務都不錯。

Our flight arrived late so our check-in was just prior to midnight. We were exhausted from a full day of traveling with many delays. As soon as we opened the door to our room we were greeted with a foul odor. Then minutes later realized the carpet flooring was wet. Our party of 4 had a difficult time sleeping due to the odor. The next morning we asked to be moved. The manager obliged but was not apologetic at all. We learned from staff that day that someone had been living in our room for a couple of months and their departure required a deep clean of the room (thus the carpet cleaning). The odor we had been breathing in was like a combo of urine and sweaty body odor. The staff (not manager) informed us that the room was not to be occupied for many days and were perplexed as to why the manager assigned us to this room when there were multiple rooms available suitable for 4 people. They assigned us to a new room the second day. Turns out the next night we had neighbors who like to stay up until 3 am chatting and laughing with the TV volume on high. I get it, people are on vacation. Point is, the walls are paper thin. They obviously didn’t install sound barrier btwn the rooms. The staff was gracious and friendly. The manager, Adel, could have shown an ounce of empathy but did not. If we return to Charlottesville we will not staying here but rather return to renting VRBO or AirBnb where we will have no noisy neighbors and better chance of having a clean environment.

A special tip is that the ground floor has extra tall ceilings and that insures that the televisions that are against the wall magnify the volume. So, if you like quite, ask for a room on the 2nd floor and in the back. We moved after the first night and got a full nights sleep. Breakfast was plentiful on the weekdays but spare on the weekend towards the end of the extended hours. Never encountered the "call for housekeeping" before but it works. There aren't any towel bars to hang and dry out towels between showers. I did scoot the clothes over and hung mine over the curtain rod.

Very friendly staff, clean rooms and comfortable beds. I would definitely stay here again and recommend this hotel to friends.