Vieraskäyttäjä
27. helmikuuta 2025
This hotel canceled our rooms a few weeks prior to arrival, leaving us scrambling to find last minute accommodations with very limited options therefore having to pay inflated prices. Our party booked five of the rooms at this property for Carnival 2025 months in advance. A few weeks prior to check in, the property contacted us and cancelled all of our reservations. The hotel said they had a “maintenance” issue and needed to close down the entire property. Due to these cancellations during likely the busiest week for tourism in Rio, Carnival, we all had to try to find different accommodations with very limited options given Carnival was a few weeks away. Needless to say the prices were exorbitant for these last minute bookings. The hotel offered to transfer us to what seemed to be an inferior sister property in inferior rooms to what was booked - which we declined. Given the size of this property there are risks that don’t exist at larger, more established hotels. Maintenance issues, someone wants the entire property at a premium, etc these issues for a last minute cancellation are not a concern at larger properties, certainly not luxury hotels.
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