Hotel Fasano Rio de Janeiro

Decepcionado. Eu já havia estado uma outra vez no hotel, contudo dessa vez foi bem decepcionante. Atendimento na piscina péssimo, pessoal muito desatencioso, serviço demorado. Na recepção também outra lástima, muito despreparo, falta de educação e soberba. Houve um caso a parte que o hotel seque pediu desculpas a nos hóspedes, e bem constrangedor. Não vale o preço que cobra, tão pouco reflete a marca Fasano que estampa na fachada. Ao Grupo Fasano, sugiro uma intervenção no hotel do Rio, pois ele pode manchar sua forte marca de luxo, bom atendimento e respeito ao cliente.

Excelente o atendimento. Tudo muito limpo, organizado e moderno. Voltaremos mais vezes, pois saímos muito satisfeitos com tudo.

Meu quarto no segundo andar, estava com cheiro de mofo.

Amazing hotel - perfect location on Ipanema beach, outstanding service, stunning pool area for sunsets & drinks. Bed quality is beautiful - I had an amazing nights sleep. While the front rooms with ocean view are bigger / better, then courtyard rooms are also good with great air conditioning, bathroom products, etc. 3rd stay here - will stay again!

I have wanted to visit Rio all my life. Having waited so long, I felt I deserved to book a beautiful hotel in a great location. I booked the Fasano in Impanema. The staff were friendly, courteous and attentive. Especially the staff in the breakfast cafe. The breakfast was delicious and beautifully presented every day. The rooftop bar…what can I say? It was our favorite place to sip and snack with Pao De Azucar in the horizon and a Bossa Nova/Samba playlist gently playing. At night from your perch, you see the mountain slowly disappear in the fog. It was breathtaking. The room was well appointed and comfortable. We also had the problem with construction during the night. How does Rio get away with allowing construction between 1AM and 4AM? But the staff responded heroically and we were moved to another room the next day. Eu tenho saudade para o Fasano! I hope I can return.

Bem atendidos desde a nossa chegada, muita rapidez e extremo respeito aos hóspedes. Gostaria de fazer um agradecimento especial ao gerente Iago, que tornou nossa estadia sensacional! As áreas comuns são de muito bom gosto e a área da piscina é única.

I had a generally pleasant stay at the hotel, but it doesn’t quite live up to its high reputation. The rooftop, while visually appealing, offers nothing remarkable. In fact, if you sit facing west, you’re greeted with an unappealing view of a wall and antenna, which detracts from the experience. The rooms are modern and well-decorated, but they don’t stand out compared to other hotels in the same category in Rio de Janeiro. The service on the rooftop was particularly disappointing. The staff’s English is quite basic, and their uniforms don’t align with the hotel’s supposed sophistication. More concerning, the service lacks the polish expected of a 5-star establishment. Waitstaff are inattentive; you often have to get up to get their attention. Worse still, they serve wine by handing you the glass directly instead of placing it on the table—a basic lapse in service etiquette. Overall, there’s no hint of sophistication, and the team could benefit from significant retraining. On a brighter note, the breakfast is fantastic, and the staff in the breakfast area are exceptional. The front desk team also deserves praise for their professionalism and helpfulness. The hotel itself is beautifully decorated and comfortable, but beyond the aesthetics, it falls short of the standards I’ve experienced at other 5-star hotels in Rio. Given the Fasano’s reputation and price range, I expected much more.

hey there, introverts and hermits! found the PERFECT hideaway for us quiet types. this place is like a big, comfy blanket fort for adults. staff totally get the whole 'leave me alone but also take care of me' vibe. room was my own personal bubble of peace - great soundproofing! lots of cozy nooks for reading or just staring into space. bonus

Great location, rooms(sea view a must),service and food. The rooftop pool is to die for with superb sunset. Opposite beach which has its own loungers and close to Copacabana. A definite return in the future to mix with the stars. Good value for money.