Harbour Hotel & Spa Richmond

Lovely time away. Staff were pleasant & accommodating. Recommended. Additional charges for mini bar & room service.

We had a delightful stay at the Richmond Harbour hotels. We were planning to attend the ritz afternoon tea and needed a hotel to stay and we decided to choose this hotel. The staff was very attentive and very welcoming. We had lunch in the restaurant before our room was ready . It was really nice food, with a lovely restaurant . The room was truly amazing, with its comfortable bed. Overall, our experience was quite satisfactory. We will definitely return again. The entire staff was truly outstanding. Thank you for a delightful stay.

Due to a last-minute cancellation at another Richmond location (plumbing damage) we had to scramble to find a room in Richmond one day before arrival. Harbour House was very accommodating and we were thrilled with this choice. Upon arrival, the weather in Richmond was stormy and chill, so we opted to spend the afternoon at the hotel spa. It was fantastic! Lap pool, saunas, hot tubs, and massage treatments…we tried them all. Stayed in for dinner at The Gate as well and it was very good.

My husband and I came here for a two-day break the day after our wedding in early September 2024. We took a taxi from central London but if on public transport the hotel is c. 20 minutes walk from Richmond tube station, just outside the park. It is a building full of character, both due to the decor, and the fact that it seems to be several different structures knocked together. Our room was very comfortable, with a large bed, massive bathroom with excellent shower, a complementary gin (although this was only explained to us on our last day so we missed it!) The main attraction is the spa, which includes a lovely pool (c. 20 m), a jacuzi, steam room, wet room, hot tubs, and cold plunge. You can also get treatments but we didn't try that. Richmond is an easy walk along a terrace with stunning views over the Thames, and there are numerous attractive walks to do in the various parks and along the river. There are restaurants aplenty in Richmond, but we ate in the hotel both nights. The food was very good, but the restaurant felt slightly lacking in atmosphere unfortunately, particularly on the first night (a Saturday) when it was virtually empty except for us.

Firstly I am not usually the type of customer to complain, however, I booked a stay for my partner's birthday treat on 15th Sep, upon arrival we walked through to the lobby straight away we saw a French customer arguing and pacing up and down with staff which didn't create a great first impression, as we were being shown to our room (room 15) the same customer then wished us luck and laughed, we thought what's her problem? seems like a nice hotel. We then decided to visit the hotels restaurant downstairs The Gate, as we waited for our drinks we then witnessed yet another customer kicking off infront of us with the manager... we also saw the French lady again who served herself her own plates of food rather than the staff! we then became a bit worried of our choice. After this we went out and came back in the evening, the moment we laid down we could feel stings and itches happening in different parts of bodies! we didn't get a wink of sleep due to this, we actually tried to endure it for a couple of hours thinking it may pass which it didn't until finally we decided we cannot stay here at all, we left feeling overly tired from getting no sleep, feeling let down and angry, we told a member of staff early hours on check out who didn't seem to care, just sent me a bill for the room, I then phoned a few times the next morning no Manager available, I then received an email from Milena asking what my issues were and how she can assist, I emailed over photos of bites/marks received, explained what a terrible night we had, and we were refused our refund and told they do not have dustmites and will give me a discount on our next stay! Of course we will not be visiting here again. We saw our doctor the next day who confirmed these are dustmite markings. Terrible customer service and a terrible creepy crawly night. If you want luxury this is not the place, we now understand why we were wished luck!

A very comfortable hotel. The bedroom was large and well appointed. The bed was large (super king I think) with lovely linens and very comfortable too. The bathroom was large and clean. The aircon was effective and quiet. It has a decent sized car park. The staff are friendly and efficient.

My family and I stayed in this hotel for a couple of nights in August. In summary - the hotel itself is nice enough but the service is absolutely terrible and therefore I would not recommend this hotel at all to anyone. In short: - When we arrived at the hotel at 3pm we were unable to check in until 4pm, even though the check in time is 3pm. We were given two drinks vouchers but it was incredibly frustrating as we actually just wanted to check into our room. - When we eventually did get a key to one of the rooms booked, the hallways were full of bags of dirty linen - terrible first impression. - Hallway carpets throughout the hotel are filthy. Need a deep clean or replacing. - At check out, there was extreme confusion about our additional charges. They tried to charge seven glasses of prosecco to my bill even though I was out at my own wedding at the time! We were then told there were no extra charges. Two days later, the hotel took approx. £300 from my account without permission and before speaking to me. When we did finally speak via call, they were unable to explain the breakdown of charges and said they would call back. They didn't...they emailed. They are due to refund me some money (for yet another mistake they made) but no one is replying to my email. Can someone please reply? I have contacted both Milena and Izabela on reception. Do not stay in this hotel - they have no idea how to run a hotel!!!!!!

Beautiful Hotel in the most perfect location. It was a fab short staycation for the hubby and I, directly opposite Richmond Park by the Richmond Gate. A short walk from the river and just up from Petersham Nurseries. We are regulars to the area as we live in NW London. The facilities are fantastic and a stay at the hotel includes use of the gym, pool, sauna, steam and Jacuzzi. Our room was large and very well appointed, the complimentary gin was a wonderful touch as we entered. We unfortunately did not find the bed very comfortable at all which let the experience down as the decor was stunning throughout the hotel. Breakfast was varied and excellent, staff were helpful and friendly.

It was a lovely staying experience for 7 days. Richmond Park was super close and the central was a great walk along the river and greens. Continental breakfast was great, it was such pleasant to look at the beautiful garden terrace as well. Staff were friendly warm and welcoming - felt like we were at . The pool and spa were very nice. The outdoor jacuzzi is great and also relaxation room was peaceful.