Black Lion Hotel Richmond North Yorkshire

This is the first hotel I’ve ever stayed in anywhere in the world where rooms don’t get serviced or towels replaced overnight. So we came back on our second night and had no clean towels and the beds hadn’t been made! Event cheap b&bs do that! Oh and we were in our second room because the first room they allocated was near to the kitchen fans so it stank of cooking and had paint chipped off all the walls. This really is very poor.

We went for a family meal, none of us in all. Seated in the snug, which was lovely, table service for drinks was a nice touch, but slow. Meals ordered, all standard pub fare, steak & ale pie, gammon, fish & chips, sausage & mash etc. Food took ages to arrive, then arrived in dribs and drabs over fifteen minutes. The fish & chips and gammon were lovely. But the sausage and mash was cool and the pies, were still frozen in the middle. The staff were very apologetic and took them back to the kitchen and they came back out (new pies) ten minutes later seriously hot, but like when you overheat things in the microwave, the pastry tops were inedible. Also....and it's a nitpick really, the garden peas, were old, tough peas. The bar staff couldn't have been more apologetic, removed these four meals from the bill and a 20% discount on the rest, which was much appreciated, but it did rather spoil a family occasion.

Excellent stay. Comfortable with excellent customer service.