Sonesta Simply Suites Minneapolis Richfield

This hotel was EXTREMELY dirty. Hair in the bed, hair in the shower, dust on every surface, and mould in the shower. The condition of the room was awful with scuff marks on every wall and all cupboards were scratched up. No hand soap so we had to purchase it ourselves. Found frozen chicken in our freezer from previous people that expired 2 months ago. Dirty dishes were in our dishwasher from previous people with no soap to clean them. People in the hotel were CONSTANTLY smoking despite the no-smoking signs on every room and the employee did NOTHING to stop it. We weren’t asked for a credit card for incidentals which explains the conditions of the rooms. Also was very hard to get service as the front desk employee was gone most of the time with a sign saying they had to step away. We had to wait 25mins for the employee to return when checking in AND the same thing on a separate occasion when our room key randomly stopped working and needed a new key. The hotel was very over priced considering the condition of the room, no pool, and no breakfast. Absolutely worst hotel I have EVER stayed in.

We'll we booked a room and didnt get it and we got a connecting room and the key didnt work amd than wr had no soap or shampoo or conditioner in one of the rooms

Excellent service and front desk!!!

Completely run down and dilapidated I hate to leave a bad review, because the staff was very nice....BUT this place was NOTHING like the pictures or older reviews. It was truly run down and in horrible condition. The mattresses were stained and old, the facility smelled horrific, and the rooms were in TERRIBLE condition. The premises were populated with actual residents who sat in hallways and were very loud. It was really a bad hotel.

Absolutely terrible, thankfully Hotels refunded me PICTURES ARE EXTREMELY MISLEADING. Motel 6 vibes. The hotel itself is disgusting. It looks like no one has cleaned, vacuumed, or taken out trash in a few weeks. Loud appliances, and questionable location. DO NOT RECOMMEND

Great