Hilton Garden Inn Dallas/Richardson

My daughter loved the hotels. It was perfect, not to far from her friends and Dreamhack.

Daughter has a cheer competition

I stayed at this hotel for a few days in October, and overall, it was a very good experience. The room was clean, and it had plenty of supplies (clean towels, TP, shampoo, etc.) The morning coffee was hot and strong, and the restaurant food was delicious. The staff themselves were very friendly and always professional. I really enjoyed my stay at this hotel, and I would rate my stay as 5 stars if it weren’t for their issue with short staffing. I attempted to check into the hotel a little after 5 pm on a Saturday evening. The person working the front desk had to assist another guest with an issue in their room. There was no one else around to assist newly arriving guests. Two more ladies wandered in after me, each looking confused as there was no other staff to seen. I found someone setting up in the bar and was informed that they only have 3 people on staff tonight: the bartender, the chef, and the front desk person. No one was available to check-in the guests at a foreseeably busy time of day. Overall, my wait time was probably only about 15 minutes, but I was first one in line. By the time the front desk personnel had returned to start checking us in, there were 5 other people in the lobby, all waiting to check into their rooms and wondering why we’re being ignored. To be clear, the staff were all very polite and professional, and even provided service with a warm smile. But that must be especially difficult when you’re the only desk person and are looking at a line of angry/impatient guests. Over the course of my stay, I witnessed many occurrences of customers waiting in line for extended periods of time just to purchase something from the store or to ask a question. The staff should be cross trained on the front desk and for making store purchases. It would save a lot of frustration for guests, and I suspect for the staff as well. This property owner is cutting corners which puts undue pressure on the tiny staff they do have. Customers get impatient and frustrated, yet the staff is doing their best. They are a barebone team of 3 on a Saturday night in a hotel with at least 100 rooms. It’s just not enough staff. Do better, Hilton property owner. You can afford at LEAST one more employee per shift – train that person as a floater, someone able to assist in several areas of the hotel’s needs.

Not only did this hotel cancel my reservation, but they canceled it 3 hours before check in after I had already traveled. I booked the hotel over a week before. The person who called me to notify me was completely unhelpful. He was robotic, unsympathetic, no suggestions for alternatives or ways to help out. If this is how Hilton trains their staff, to treat us as numbers and not people, even when they cause immense difficulty for us, I don't plan on staying with one again.

Great little hotel. Well equipped rooms including refrigerators, microwave, coffee maker. Impeccably clean. Nicely refreshed during Covid, the rooms are spacious, comfortable beds and linens, excellent location, all at a very fair price. Had a family event here -- essentially took over the lobby -- and the staff could not have been more accommodating and helpful. I'm a frequent guest and always have a great stay here.

This was our first time at this property. Wonderful location. Was upgraded to the King Suite on the 4th floor // fabulous room .. amazing shower and lots of hot water. Bed was good. Breakfast was amazing. Being a Diamond member, we were offered $10/per person to cover. A lady by the name of Anna prepared a wonderful cheese omelet. Since she was by yourself, she couldn't prepare french toast or pancakes, but glad I picked the omelet. Fabulous danish and lots of other options on the buffet, which is included with the omelet. It was $15 for the omelet .. some properties will cover the difference if you are a Diamond member, but not this property. Staff very professional ... Michael checked us in .. Very upbeat the friendly. Connie is the sales person, and she was wonderful too. I would return 'cause it has direct access to the freeways and it is super quiet. There is a small charge for parking, which I am not sure why, but ....

Excellent accommodations and nice room. Clean spacious room. We were most impressed that they offered regular room prices during our stay for the 2024 eclipse 🌗. Staff was friendly and gave us a card key for the back door of the property so we could use the restrooms. We saw the eclipse from their back parking lot 👍.

Hotel was nice as was the room. If you are looking for Diamond member benefits this hotel is not one you want to stary at. They charge you a fee for self-parking. The breakfast is $15 and no credit is given as is the case at almost every other Hilton property that charges for breakfast. The Buffet is about what you would to get for free at a Hampton Inn. Had I realized there was no benefits and extra charges I would not have stayed here. Won't be back.

Great hotel. Checked me in very early; I mean at 11:30! I got there much sooner than expected and they were very nice and accommodating. Rooms were wonderful. Front desk excellent. Only concern was I ordered the "made to order" breakfast and the cook told the waitress to just get it form the buffet. When I pointed this out, she said the cook would told here to do this. I was so impressed with her honesty that I gave here a tip. The front desk didn't charge me. Again the front desk is outstanding.