Sonesta ES Suites Dallas Richardson

My wife and I stayed here at the Sonesta ES in Richardson, TX for just about a month. We had just relocated to the Dallas, TX area from the Tulsa, OK area. We both thoroughly enjoyed our stay with them. We were very impressed with the appearance, cleanliness, and accomodations in our room! Eric, the property manager, and his staff (espescially Stephanie) saw to it that whatever needs we had were addressed in a very timely fashion. Their professionalism was outstanding!!! If we ever need to stay here again. . .it's a no-brainer. . .we definitely would without a doubt. Through them. . .my wife and I enjoyed a wonderful "Welcome to Texas!!!" Our hats of to you. . .Eric, Stephanie, and the rest of the staff. Keep up the great work!!! ~TM & LR Brown

The rooms are nice inside for the cost, but something REALLY needs to be done about pest control. I've stayed here several times and each time there has been at least one roach crawling on the floor. Please spray regularly for insects!

Bobbi the blonde is the worst.! They have dogs screaming all day and night and do not care about it even if you’re paying close to 700 a week. Their toilets sucks! Be prepared to have to go use the lobby bathroom 24/8.! Also they maids will just enter your room early in the morning without consent

We called this hotel desperate for a place for our 14U Baseball team to stay. We needed 12 rooms and in a hurry. Brad was there for me every step of the way!! We stayed in contact for hours working out the kinks to make it happen!! Brad made it happen and for a great price for all of our families, which with all of us was about 30-40 people. Our boys were able to enjoy the pool and for 5 days we took over the lobby for Group dinners and gatherings. Without Brad our stay would not have been as enjoyable. Thank You Brad and all the rest of the staff we met that weekend!! Sabrina

False advertising.I booked a 1 bd rm suite that on their website as well as ********** showed there was a kitchen with a oven. When I arrived not only was I not given a 1 bd rm I paid for but was told that they don't have ovens in any rooms except 2 bd rms...their website is displaying false advertisement..I needed to make a Thanksgiving meal for my daughter in nearby college and now it's ruined not to mention I have all this food that can't be cooked because there is no oven. I paid for a 1 bd rm and was given a studio. No options have been given to rectify this...I even went back on their website to see if they have rooms available and it's showing they still do even though the front desk told me it's full..I was told I could check out and nit be charged but where am I supposed to go on Thanksgiving day? I called and text the GM Lacey Lamm and no response..im sure she is probably busy preparing Thanksgiving for her family..I will never stay here again and won't recommend to anyone. I've attached their photos so you can clearly see the kitchen they advertised

I was charged for a room, that was supposed to have been canceled. I had covid, couldn't make the trip, and called a week prior to cancel. I have tried calling this location for the past 4 weeks trying to speak with the general manager with no response. The customer service and response time is utter trash.