Premier Inn Rhyl Seafront

Positive experience, clean room, very quiet, staff were helpful if they were about

Rhyl preimer inn crap hole,don't bother unless seriously desperate. I have stayed at a lot of preimer inns and they have been fantastic, this one is letting the side down. Stayed one night ,two adults and two children in a quad room, had one double bed which was made and one single which was not made, spoke to reception, thay apologised and said they will be straight up,one hour later two girls then up to change one single bed,didn't believe use with not having enough beds, to there shock we were wright. They apologised again and went, one hour later no bed, I went to reception again,no one their, waited 15mins no one their, went to the restaurant and found one employee slumped in the corner, on his phone, spoke to a nice lady behind the bar about our problem, she spoke to the slumped boy with attitude and he stormed off, she told me we might have to change your room or fined u a bed, this is now about two hours after we checked in and reported this issue, I think we were being forgotten on purpose. With gritted teeth I said ok, she informed me she would let me know straight away. 30mins later a knock at the door, little attitude boy storms in with a bed and storms out, leaving the young lady to make the bed in a very uncomfortable situation. We would understand if we had early check-in, we didn't,we check in about 7pm. Lazy,rude staff should be ashamed.

Had a lovely time so far here, very clean and tidy when we arrived, we had a lady called Libby clean the room (she left a card). The only issue we can think of is that there was a fire alarm test, we wasn't informed about this and we rushed to get out, when we saw a member of staff, we had to ask if it was just a test or not and he informed us it was only a test so didn't even need to go out of our room

The duvet was too heavy on the double bed making it too hot to sleep under and too cold to sleep without it. The duvet on the single bed was too thin for my daughter so she was cold and the pillows were uncomfortable.

Paid for early check-in (11am) when I arrived the rooms were not ready and got told in a rude manner that I shouldn't have booked early check as the carnt guarantee rooms available, waited 25 min for someone to come to reception for this to happen. Had dinner there on last night with my son and my card got declined due to there machine and got charged 3 times for it (waiting for it to go back in my bank) got told if it hasn't gone in by the morning go to reception and they will sort it but they didn't no help at all.

Friendly staff especially Adam who was on reception and served breakfast too. Nothing was too much trouble. He looked after us during our visit. He really made the difference. I would recommend here for a short stay in the area. Love the all you can eat breakfast at Premier Inn.