Bodelwyddan Castle Wales

This is my third visit to a Warner Leisure hotel. The hotel itself is spectacular and has beautiful grounds. The staff were extremely friendly and helpful and the choice and quality of meals was extremely good. However, we found the standards at this hotel compared to the others to be less. We booked a signature room and our stay at this hotel was not value for money. Housekeeping was only once during our three night stay compared to every day at the other Warner hotels. I had to go to reception to ask for extra toilet roll for our room. There were no dressing gowns as advertised. The milk supplied had curdled and gone off. The room (403) smelt strongly of cigarette smoke. When I asked reception why our room had not been cleaned on the second day they said that is not a service they offer and that it is unusual in hotels (it is not!). They were extremely understaffed and not coping with the volume of people staying as it was Easter weekend. We had to constantly ask for our food and drink orders to be taken. There needs to be more outside seating area as this was also very limited and the entertainment was less interactive compared to other Warner hotels. However I do wish to reiterate that the staff were so friendly and helpful and did their best considering how under staffed they were.

Arrived 11th April, today 12th. Pros- check in on the driveway whilst sat in the car, good system, nice room !With patio in shared courtyard. Cons - see pic of our view when we exited the lift to room PH104. Member of leisure team totally disinterested to our queries. Cheapest bottle of white wine £24.75! Had to pay £50.00 to ensure we had a table in the cabaret room (a barn!) Had to pay for coffee after dinner. Positive about room turned into negative at. 5.00am when the seagulls woke us up

Love this Castle, had a great weekend and booked two breaks to go back later this year. My only gripe about this establishment is the fact they now charge to book seats in the entertainment area which at £45 a night is ridiculous, so for a weekend that’s costs on average £500 per person you are expected to spend another £135. That smacks of greed and now you have to pay to do shooting and archery which used to be included in the price. It does really leave a nasty taste in the mouth and don’t even get me started on drink prices. We don’t purchase and alcoholic drinks when we stay for that reason. Luckily we like other aspects or this place or we wouldn’t bother going back.