Delfinia Resort - All Inclusive

This is my first holiday from which I dream of returning home. With my family of 4 (2+2) we had a late arrival. We used a private transfer from the hotel which took over an hour and we didn't make it to dinner. After checking in and leaving our luggage, we were shown a snack bar where at 10.30 there was nothing but ice cream. The double room we were accommodated in, made me cry - cramped, micro room with an interior finished in the european 90s and very neglected. I couldn't sleep a wink all night. In the morning we went for breakfast, after which we decided to upgrade the room with which we went to the reception - 30 per day for a family room, 40 per day for a room with a "private" pool, which is shared with 3 other rooms. We chose a room with a room with private pool. It turned out that despite the rest of the completely empty rooms in the neighborhood, we had neighbors and shared the pool however, it didn't bother me at all until they checked out - after the neighbors left the rooms in the morning, the staff came to "clean" the room and also the area around the pool, taking away the sunbeds, umbrella, etc. that we thought were part of our room and that added to the attractiveness of the room. I understand that it was the end of the season, but since we were placed in the last two rooms next to each other, they could have been cleaned together at the end. I didn't feel comfortable with big mens in the morning in a place where I paid for privacy and peace. The room itself is not worth the upgrade apart from the size - it is definitely bigger, but the level of finish and cleanliness still leaves much to be desired. A noticeable difference is that in the double rooms there is a note that for the good of the envi cleaning is every 2nd day, while in the better rooms there is no such note and cleaning is daily. After changing rooms, our room with a pool was supposed to be prepared for us, but nothing like that happened - we had to go to the reception ourselves and ask for towels and bed linen. Don't count on a good night's sleep, because the mattresses and pillows are awful. In the room we already had ants, mosquitoes, cockroaches, a gecko even though we keep the door closed all the time. In 4-star hotels we are used to renting beach towels without a problem - we were very wrong, here we had to wait for them until 12 noon and I remind you that we arrived late in the evening. These towels are probably a collection of towels left by tourists over the years and the cost of renting such a towel is a deposit of 5 euros. Regarding the food - I gave 2 stars only because my husband and son have a gluten free diet and the chef really tries so that they do not have any unpleasantness during their holidays. Chef is a very nice person, very helpful. The quality of the food leaves much to be desired, it is the same over and over in a million ways but that is only the fault of the hotel manager, I cannot blame the people in the kitchen for this who real

We didn't get the Markos hospitality... instead he bundled us off in a van to the Golden Odyssey as Delfinia was over booked. Very little communication and no apology. As a single parent and 2 kids it was a horrible start. Finally returned to Delfinia next day and room wasn't ready until afternoon despite being told it would be. There is very little customer support from hotel. Once we got settled we had a good time. Beds were comfy, cleaner very nice and hard working room 108, Olga bar man was lovely when you get to know him as was lifeguard. Low key entertainment from 2 girls. Not much personality but they were pleasant, tennis court newly refurbished. Football was gravel and no lights. night entertainment very low key, we enjoyed abba- excellent , karaoke, bingo, the external guitar singer act should be replaced with another better quality external act. 5mins walk to nearest beach. 3 to choose from. Resort village 10mins away, ok, not much atmosphere or character. Nice few walks round area. Local bus good. Food was ok if you don't expect fine dining. No cutlery on 2 nights. Sometimes cats on tables outside. Didn't bother us too much. snack bar including pizza And Ice cream serves until 11pm which is a plus. Pool was good and clean water. Slides were fast. I think only half the pool and beds are cleaned as I watched the morning hose down. Don't think hose reaches both sides. Relax pool was a free for all and also doesn't seem to be hosed down. Felt a bit grubby but was clean enough and I'm fussy. We got a great value deal and I think this hotel has the right elements to make a good holiday if you're on a budget. We would even return for another cheap deal.

Великолепный отель, который с первых минут поражает своим уютом и вниманием к деталям. Кухня — просто восторг! Каждый день нас радовали разнообразием блюд, каждое из которых поражало своим вкусом и свежестью. Уборка в номерах производилась ежедневно, и всегда с большим вниманием к чистоте и порядку — настоящий пример безупречного сервиса. Персонал отеля — невероятно дружелюбный и всегда готов помочь, начиная от улыбчивого рецепшена и заканчивая заботливыми горничными. Но особенно хочется отметить бармена Олега — его позитив и обаяние неизменно дарили отличное настроение, превращая каждый вечер в маленький праздник.

Worst hotel we have been too. Got to the hotel to be told our room wasn’t ready and they had ‘upgraded’ us to a ‘private pool room’ which you share we other people who are jumping in the pool at 2 am. Left waiting hours the next day for our room. Rooms are old and out dated, bathtub and shower tiny so when the shower is on it sprays into the bathroom floor. Cleaner bang on doors at 9:30 to clean even when sign is in do not disturb. Got food poisoning while staying here. Staff are rude and arrogant all walking round with head phones in. A local was walking round stealing stuff out of peoples bag in the reception, another guest got hold of him and took him to the receptionist who smiled at him said something to him and let him walk out. No police were called. The doors are very stiff and are hard to lock. Overall the worst experience wouldn’t come back if we were paid too

The Service was great! We really got along with Markos. 10/10 recommend. The food was great and the rooms were wery clean.We are definetly comming back. All od my friends enjoyed spending time there. It was for sure the best hotel we every been. Thanks for the service!

Markus z recepcji najlepszy w hotelu , uśmiechnięty i bardzo pomocny😊. Cała obsługa również bardzo miła . Polecam wyjazd dla rodzin z dziećmi jaki z grupą przyjaciół. Jedyny minus to atrakcje wieczorowe których jest zbyt mało . Hotel czysty codziennie sprzątane pokoje .