Vieraskäyttäjä
24. toukokuuta 2025
I have to give credit where it’s due—George at reception, along with Billy and Shelly from the animation team, were incredibly accommodating and welcoming throughout our stay. Unfortunately, I was let down by how a special request was handled. I had contacted the hotel in advance to arrange birthday decorations for my boyfriend, and they confirmed it would be possible. I handed the decorations to reception the day before, but when we returned to our room on his birthday, there were no decorations—just a basic fruit platter (a banana, orange, and two apples). The room hadn’t been cleaned, there were no fresh towels or bedding, and the beds weren’t made. Reception said they weren’t aware of the request and handed me clean sheets to make the bed myself, which I refused. The housekeeper declined to help with the decorations, leaving Shelly—who went out of her way, even though it wasn’t her job—to take care of it. The food was average at best; we chose to eat out six of the seven nights. The cocktails were disappointing—just vodka, lemonade, and lemon juice served in plastic cups. As for the facilities: there was no music around the hotel during the day, which made the atmosphere feel flat, and the theatre at night didn’t have a bar, which was inconvenient. Evening entertainment wasn’t great, though that might be seasonal. On the plus side, the pool area is nice during the day, the bar staff are friendly, and the hotel’s location next to the beach is ideal.
Käännä