Eden Roc Resort - All Inclusive

Very old and unclean rooms, no blinds, huge lines to the bar everytime, no avaliable sunbeds and very poor menu in every restaurant Rating should be no more than 3*

Just back from Eden roc and as this was my second time to visit I was seriously disappointed at how the standard had slipped since last year. Understandably they want everyone to have the same experience but to remove people towels at 8.50 am and throw them in the bin and also personal belongings and put in reception area is not acceptable and will most definitely not give someone a nice experience especially when you have only went inside for your breakfast.There were long queues for drinks and food was not being replenishment in the evening time for dinner , staff looked over worked and fed up and there was not a smile in sight . The cleaners left my door open wide all day and I was giving was a gift bag as an apology which is ridiculous as this was complete breech of safety. The pool area beside the main buffet was absolutely filthy ,the ground was sticky and dirty from drinks and covered in ants and the bin was disgusting. There were two broken tiles in the pool which came off and my sister reported it took hours before anyone came . Very disappointing this year as I had a fantastic time last year and returned on that basis as it was beautiful BUT if the management don’t look at this issues that guests are reporting then they will struggle to keep it at 3 star because right now it is far from a 5 star unfortunately

We stopped here at the end of August and were not that impressed. Rooms - 4/5 Restaurants - 5/5 Bars - 3/5 Reception - 2/5 Pool & pool area - 3/5 Upon arrival, we were given the wrong room and informed they would contact us the next day to sort it out. When they did, we arrived at the reception to a receptionist who wasn't very professional and quite unpleasant. On three occasions we had notes put under our door to go to guest relations which is an inconvenience when going there and they just want to check in with how we are or the reception team dont seem to have any idea as to why we've been asked to come to them. Eleni was helpful is providing us a late checkout on our final day. The rooms themselves were clean and the housekeeping service was good. We had a view of the pool and ocean on the right hand side of the hotel. Due to the room move, all of our restaurant bookings were deleted which was frustrating as the hotel was full - guest relations sat with me and managed to book us back into some restaurants but still not ideal. The pool area was tired and many tiles were cracked or broken entirely. The hotel definitely needs some maintenance. The pools are saltwater and there is really only one pool suitable for adults. The wind was quite strong whilst we were there which cause a parasol to completely snap and fall onto another guest. The bar staff did not seem happy to be there and often we witnessed staff arguing with each other. Queues for drinks can get quite long as there never seemed to be enough staff to serve. A porter even complained to us about how the management is poor. The restaurants were the positive of the resort - there's quite a variety of choice and the food at all of them that we tried was really enjoyable with the Peruvian being our personal favourite. The evening entertainment was always of good standard with a variety of shows however it was rare that there was enough seating available for the capacity of people stopping at the hotel. I doubt we would return to this hotel but would happily return to Rhodes.