Stella Hotel

First impressions were fair , arrived very late on the 8th October , I had requested before arrival a room if possible which was easily accessible due to my mobility issues , was assigned a room in block 2 which to be fair is not two far from reception but still had three different flights of stairs , I asked on arrival and explained I had made contact in advance, they didn't appear to know anything about it . The barman who works there during the day offered to to take my case to my room which was very nice of him. My room was ok to be fair until I noticed the ants, I had read this on reviews after I had booked and so had brought ant deterrent which I put down and it seemed to work so I was happy enough and glad to get to bed , unfortunately I was unable to get to sleep due to screaming kids and parents which where in block 3 this was now nearly 3am not a great start but remained positive and put it down to a one off. This continued and after two days of this I spoke to reception , she said its ok they are changing room tomorrow but I will speak to them about the noise, she didn't seem to really be that interested or understanding what I was saying , I tried to explain to the barman who said well kids get excited don't they, I came away from this interaction apologising as I was made to feel that I was complaining for no reason and feeling I was in the wrong and didn't want to upset anybody. The next morning at breakfast he said to another couple , " some people come on holiday to have a good time and some people come to complain" I felt this was directed towards myself. They didn't move room and by the noise they didn't speak to them either , by the pool was just as bad so spent my time at other places, until they left. The room unable to shower as it kept flying off the holder so chose baths instead , had to asked for my sheets to be changed , would like to say though the cleaner was very nice and seemed to have too much to do was knocking on my door as she needed to get on , never smelt any cleaning products , was a quick whip round and bins emptied , sink not cleaned the whole time I was there 9 nights so cleaned it myself , leaking toilet. Onto breakfast my advice don't bother meagre offerings the least they could get away with putting out they did , couple of occasions there was one apple sliced up that was the fresh fruit offering, had to ask for items to be topped up . coffee not always hot and fruit juice was well I don't know what it was , this area was not clean bowls with butter and condiments in not washed and was dirty. Only half of the four slices toaster worked the whole presentation said we could not care less. The staff seemed to be dis engaged , man on reception stand offish tried to make a conversation with him not interested they didn't care if you was alright having a nice time or not , don't feel any of them know what hospitality is and came as quite a shock as I have been travelling to Greece for 30 years and nev

High on a hill and therefore requiring a hire car or motorized bike, this is a 'tired' hotel waiting to be upgraded after the season ends. The staff do their best to repair faults as they arise, but our experience of a faulty toilet, no cooking facilities and a very dangerous kettle was dire.

I have recently stayed here for a week with 2 of my sons. Hotel is in a fabulous location, very central to bars/restaurants/pools/beaches. We stayed in a 1 bes apartment which was very spacious, plenty of storage, bath with shower over, lots of hot water, gorgeous view from balcony. Effective air conditioning. There are lots of ants around pool but think this is due to the very dry summer, didn't cause a problem for us. Good prices for drinks at the bar and friendly staff.

I think its worth noting i have been to pefkos 20+ times and love the resort and stopped here 3 times previously. The time was awful, to the point we were happy to be going home. We booked a one bed apartment. The beds are very dated compared to the three over hotels in its range (Matina, Pefkos Beach and Pefki Island). The mattresses were solid the pillows were either non existent or solid. The kids shared a bed with ants with no help from the hotel staff. We were left without toilet roll. We found some of the male staff rude towards my wife and kids, the guys on the bars were lovely, non of the cleaners were greek, and the cleaning was poor. The pool wasn't cleaned like the other hotels you could not see the floor most day and on days (2 times out of 12) the chemicals burnt your eyes. The bar was good on prices very reasonable. The overall hotel experience for £2k through jet2holidays was very poor. These rooms are more two star. The €160 aircon units were both broken and didn’t operate as should. Jet2holidays and pefkos as a resort were brilliant.

We had a one bedroom apartment which was perfect for myself, husband and 2 boys. Great location, friendly staff available day and night, cleaned regularly and great pool. We stayed for 10 nights, had a problem with an air con unit but it was solved very quickly. The two beds in the living area are very hard. The only downside was that the WiFi is not good. Our son is autistic and uses YouTube to self regulate so we burned through quite a lot of data.

Stella was ideal for our family holiday to Pefkos. One bedroom apartment with air-conditioning as the temperature soared outside. Very clean maid service every day except Sunday. Cooking facilities adequate for a light meal. Plenty of sunbeds around the pool. Location very central for Pefkos. Would definitely not hesitate to book again. Very friendly staff on check in as well.