Atlantis Boutique City Hotel

I am still waiting for a refund for the stay that was not at all

位置不錯， 設施：全新

4 oda için 2155 Euro ödeme yaptığımız otelde henüz devam eden inşaat dağınıklığı ve sesi,3 oda verilmesi,klimanın çalışmaması,güvenlik olmaması(arka kapı açık ve resepsiyon görevlisi yok) sebebiyle otelden ilk gün çıkış yaptık,henüz geri ödeme alamadık ve otel bizimle iletişime geçmiyor.Sakın gitmeyin

On This trip, My nbr 89 to the greek Island Rodos, I stayed at the modern and stylished Atlantis Hotel in the new part of town yet near Windy Beach, on the west side, and the city center, Mandraki harbour and Old Town. The room I had was at the 4th fluor and I liked it very much also because I had seaview look as I am used to in my normal Hotel which was fully booked. Pleasent to try something new also. Balcony was nice and secluded and with washing lines for towels and clothes etc. The cleaning was really good, the towels of best quality and nice ameneties in the bathroom which I loved for the wash bassinet and dusch. I had unfortunately some problems with my one underleg and the Maitre de Restaurant, Mr Dimos was so helpfull to arrange in-room breakfast for me after my wishes! Such great service. Also the front desk staff were helpfull. I can recomend the Hotel and would love to be back sometimes, maybe in 2026. I travelled with danish touroperator TUI.

Otel 4 gece 4 oda olan rezervasyonumuza rağmen bize 3 oda vermeye zorladı. Standart bir odaya 2 Ek yatak ilavesiyle 4 kişilik (14 yaş çocuklar) ailemize teklif edildi. Elimizde olan rezervasyon onayını göstermemize rağmen suçu aracı kuruma attılar. Muhtemelen rezervasyon hatasıyla giden bir odamızı bu şekilde telafi etmeye çalıştılar. Ek binada konaklatıyorlar. İnşaat devam eden binada güvenlik yok. Resepsitonist hiç görmedik. İnşaat gürültüsü ve odaların teknik sorunlarıyla ilgilenilmiyor. Diğer odamızın birinde de klima hiç çalışmadı. Geceyi sıcakta geçirdiler. İlk gece sonunda hemen başka bir otele geçtik. Ücret iadesi bekliyoruz.

My parents had a confirmed reservation but were told no room was available when they returned from a walk, despite leaving their luggage with staff earlier. They were moved to a building under renovation with no amenities - no reception, restaurant, bar, or breakfast area. Most concerning was the broken air conditioning during a July heat wave. When I called to help resolve the situation, the receptionist was unhelpful and rude. No manager was available at 4 PM, and they suggested my elderly parents "come back tomorrow" instead of finding an immediate solution. The lack of care for guest comfort and safety was disappointing. Elderly travelers need proper accommodations, especially during extreme weather. The staff showed no urgency in addressing these serious issues. Would not recommend this hotel, particularly for senior guests or anyone expecting basic amenities and professional service.