Elite Suites by Rhodes Bay

No idea why this has such good reviews. Worst 5 star hotel I have ever stayed in. facilities and experience more in line with a 3 star hotel. I am fortunate enough to have stayed in a lot of 4 and 5 star hotels and I have never left a 1 star review. So much so I tried to charge back with my credit card a certain amount to represent 3 star value rather than 5 star prices. The main gripe for me is this hotel is just an extension of a loud and resort style hotel (Rhodes Bay). Most facilities are shared. Rhodes Bay is a Brit abroad loud hotel. Far from relaxing. I will quickly start with the good things: Lunches on the terrace were good, some lovely fresh Greek food and all the staff in that area were lovely/ couldn't have done anymore. Bedroom and bathroom was fine, probably 4 star level, clean room and generally not a lot to complain about with the room, other than the noise (will come on to that). The bad... Noise, noise and more noise. This hotel is far form quiet and idyllic that is is made out to be. Room was noisy, aircon generators for the horrible sister hotel are right outside the elite suite rooms if you are on the back suites. Constant noise. They also have the bottle recycling area behind these rooms, at all times of the night they would recycle bottles from the hotel, incredibly loud and would wake you up at 1am etc. The pools are not relaxing either, they blast loud music every day twice for at least 30 minutes for aqua aerobics in the sister hotel. The Elite suites pool is within 15 feet of the stage. So, incredibly loud music is unavoidable wherever you sit. Again, Elite suites is marketed to be relaxing and quiet... far from it. Final noise complaint, the hotel is situated on a very busy main road, so traffic noise is also the background of your days and nights. Pool facilities, we used the elite suites pool as the main pool was shared with Rhodes bay hotel and looked like a 3 star hotel pool. Really tired and needs updated. The Elite suites pool while nicer still wasn't great. Even little things like over grown grass and cat poo not cleaned up for 3 days, staff taking calls loudly in the pool area... just not 5 star facilities or service. The beach as well is barely worth a mention. Pretty much on the road, not a nice beach with no hotel facilities there. When I took the problems to the manager I asked if we could leave the hotel after 1 night and get a refund so we could go elsewhere. They were not helpful at all and didn't really seem bothered by my complaints. I was happy to pay for the first 2 nights and then leave so it gave me time to find a nicer hotel. They did not entertain a refund or partial refund at all. They didn't offer my any compensation. After back and forth over email they final offered us half price lunches, which was a very small gesture compared to the thousands we had paid on the hotel. In summary, if you are used to 5 star hotels... this isn't a 5 star hotel. I have never had a less relaxing h

The best holiday I ever been on. Everything was magical the stay the suite private pool and garden. The staff are exceptional always treat you to something different every day from fresh fruit water to chocolates in the evening. Can't wait to come back again.

The Elite Suites are just as good as they were 13 years ago when we last went. The staff are helpful and will do anything to make your stay perfect. They have upgraded the Hotel behind where your half board basis will include the Greek and Italian Restaurant . We only ate in the Greek restaurant which was lovely and even if you not on half board extremely good value. There are 4 very good pools available, two of which are adult only. The Pool Bar (not Adults only) very reasonable and the food during the day huge as you would expect in Greece, and excellent. We had a pool room and bought a Lilo so floated around in the sun all afternoon, as the sun at this time of year didn't stay long on the deck. There was entertainment every night and a bar area to sit before you eat. All in all a lovely relaxing holiday and we will not be leaving it so long before going back again. Thoroughly recommend.