Reykjavik Natura - Berjaya Iceland Hotels arvostelua

Majoituspaikan vastaus: Dear Guest,Thank you for taking the time to share your feedback. We are glad to hear you found the room to your satisfaction, but we are sorry to learn that your check-in experience did not meet expectations. Providing warm and welcoming service is very important to us, and we will be addressing this with our team to ensure a better experience for all our guests. We truly appreciate your feedback and hope to have the opportunity to welcome you back for an even better stay next time.Warm regards,AngelicaReykjavík Natura Front Desk

Majoituspaikan vastaus: Dear Weena,Thank you for your feedback. We are glad you enjoyed the chance to see the aurora. Although, our location is about 20-minute walk to the downtown area, we hope you were able to enjoy the peaceful surroundings. We hope to have the pleasure of welcoming you back in the future.Warm regards,AngelicaReykjavík Natura - Berjaya Iceland Hotels

Majoituspaikan vastaus: Dear Guest,Thank you so much for your kind review and for choosing to stay at Reykjavík Natura Hotel. We are thrilled to hear that you had such a positive experience with us. It's wonderful to know that the room was comfortable and met your expectations in terms of cleanliness, amenities, and service.Your feedback means a lot to us, and we look forward to welcoming you back in the future.Best regards,Reykjavík Natura – Berjaya Iceland Hotels

Majoituspaikan vastaus: Dear Guest,Thank you for taking the time to leave a review for your stay at Reykjavík Natura.We hope that you had a great time in Iceland and enjoyed your stay with us.We wish you the best in all of your future travels.Best regards,Reykjavík Natura – Berjaya Iceland Hotels

Majoituspaikan vastaus: Dear Haorenyishengpinganhunter,Thank you for your feedback! We are glad to hear that you found the room clean. We appreciate your thoughts on the interior, and we will certainly look into ways we can update and improve the space. As for the location, we are happy that the bus tours right outside the hotel were convenient for you. We hope you had a pleasant stay overall and look forward to welcoming you again in the future!Warm regards,AngelicaReykjavík Natura - Berjaya Iceland Hotels

Majoituspaikan vastaus: Dear Guest,Thank you for your kind review.We are glad that you had a pleasant stay with us! We hope to welcome you back again in the future.Warm regards,AngelicaReykjavík Natura - Berjaya Iceland Hotels

Majoituspaikan vastaus: Dear JingqiTracy, Thank you for sharing your feedback. We deeply apologize for the experience you had with us. We take customer service very seriously, and we regret that our night shift receptionist did not meet your expectations. We will certainly address this internally to ensure a more positive and professional approach from all team members.Regarding the issue with the city tax charge, we are sorry for any confusion caused. It is always our goal to be transparent with our guests about all charges, and we understand how frustrating it must have been to have unexpected deductions. We will look into our internal communication process to ensure that such issues are handled more effectively.We truly appreciate your feedback as it helps us improve and provide better service. We still hope to welcome you back in the future.Warm regards,AngelicaReykjavík Natura - Berjaya Iceland Hotels

Majoituspaikan vastaus: Dear Yilin,Thank you for your insightful feedback! We understand that the walk from the city center or the BSI bus terminal might not be the most comfortable for everyone, especially with luggage. While the location is a bit further out, we do have a designated walking path that some guests may not have noticed, which can provide a safer and more comfortable route. We appreciate your input and will continue working on improving the accessibility of the area. Thank you again for sharing your experience!Warm regards,AngelicaReykjavík Natura - Berjaya Iceland Hotels

Majoituspaikan vastaus: Dear Guest,Thank you for your lovely feedback!We truly appreciate it and couldn’t agree more—our location is indeed very convenient for tours and pickups. Plus, if you choose to rent a car, our free parking makes it even easier for you.We would love to welcome you back soon and provide you with an even better experience.Warm regards,AndreaReykjavík Natura Front Desk

Majoituspaikan vastaus: Dear Aliyeva Leyla,Thank you so much for your kind review and for choosing to stay at Reykjavík Natura Hotel. We are thrilled to hear that you had such a positive experience in our Superior Queen Room. It's wonderful to know that the room was comfortable and met your expectations in terms of cleanliness, amenities, and service.Your feedback means a lot to us, and we look forward to welcoming you back in the future!Best regards,AndrejReykjavík Natura Hotel"

Majoituspaikan vastaus: Dear Chai,Thank you for your wonderful feedback!We're delighted to hear that you felt comfortable during your stay and that your room was clean. We hope we exceeded your expectations in every way.We look forward to welcoming you back soon!Warm regards,AndreaReykjavík Natura Hotel

Majoituspaikan vastaus: Dear Guest,Thank you so much for your wonderful review! We are thrilled to hear you enjoyed our prime location near key attractions, as well as the cleanliness of your room and the timely sanitation. It is great to know our front desk service made a positive impression, and that the breakfast exceeded your expectations! We are also happy that the convenience of airport access was a plus. We hope to welcome you back on your next visit!Warm regards,AngelicaReykjavík Natura - Berjaya Iceland Hotels

Majoituspaikan vastaus: Dear Guest,Thank you for sharing your experience with us. We are glad to hear that you found the bus stop in front of the hotel convenient and that the other facilities met your expectations. We also appreciate your positive comments about the toiletries.We understand that the sounds of planes taking off may have been a bit disruptive, and we apologize for any inconvenience this may have caused. Your feedback is important to us, and we will consider it as we continue to improve our services.We hope to welcome you back soon for an even better stay.Best regards,AngelicaReykjavík Natura - Berjaya Iceland Hotels

Majoituspaikan vastaus: Deat Guest,Thank you for sharing your feedback. We’re truly sorry to hear that your experience did not fully meet your expectations. Our goal is always to ensure that our guests feel welcome and well taken care of during their stay.For clarity, while our spa is operated separately, we do offer our guests a 35% discount on the entry fee to enhance their experience. We regret if this was not as expected. Regarding the city tax of 800 ISK (approximately 5 EUR), this is a standard government-imposed charge applied to all visitors in Iceland, as in many other countries, and we apologize if this was not clearer at the time of booking.We truly appreciate your feedback and will take it into account. If there’s anything we can do to assist you, please don’t hesitate to reach out. We would love the opportunity to welcome you again in the future.Best regards,SaraFront Office Assistant Manager