Reykjavik Natura - Berjaya Iceland Hotels arvostelua

Majoituspaikan vastaus: Dear Selinda,Thank you for your honest feedback. We are sorry the shower size and lighting did not meet your expectations, and appreciate your note about the website photos. We also understand your concerns about laundry services and pricing. Your suggestions about upgrades or promotions are valuable, and we will keep them in mind to improve guest experience. We hope to have the chance to welcome you back with a better stay next time.Best regards,AngelicaReykjavík Natura Front Desk

Majoituspaikan vastaus: Dear Guest,Thank you for your feedback! We are glad to hear you enjoyed our location and found the weather perfect for walking around downtown. It is also great to know our team made a positive impression and that you liked our facilities. We appreciate your comments about early check-in pricing and will take that into consideration as we work to improve our guest experience. We hope to welcome you back again soon!Best regards,AngelicaReykjavík Natura Front Desk

Majoituspaikan vastaus: Dear Daicg,Thank you so much for your kind feedback!We are delighted to hear that you enjoyed your stay with us and appreciated the spacious rooms, convenient location, and peaceful environment, even being near the airport. We hope to welcome you back again soon!Warm regards,AngelicaReykjavík Natura- Berjaya Iceland Hotels

Majoituspaikan vastaus: Dear HewisLamilton,Thank you for your detailed feedback. We are delighted to hear that you appreciated the clean and fresh rooms, our convenient location, and the free parking.We also appreciate your comments about the curtains. We will certainly take your feedback into consideration as we look into ways to improve the room comfort.We hope to have the opportunity to welcome you back for an even better stay.Best regards,Angelica Reykjavík Natura- Berjaya Iceland Hotels

Majoituspaikan vastaus: Dear Guest,Thank you for taking the time to send us your feedback! We are glad to know that you had a pleasant stay, overall. However, we are sorry if the size of the room did not meet your expectations. Your feedback is invaluable to us to know ways on improving our services. Once again, thank you for your review! We hope to have the pleasure of welcoming you back again.Kind regards,AngelicaReykjavík Natura - Berjaya Iceland Hotels

Majoituspaikan vastaus: Dear Guest,Thank you for taking the time to share your feedback. We are glad to hear you found the room to your satisfaction, but we are sorry to learn that your check-in experience did not meet expectations. Providing warm and welcoming service is very important to us, and we will be addressing this with our team to ensure a better experience for all our guests. We truly appreciate your feedback and hope to have the opportunity to welcome you back for an even better stay next time.Warm regards,AngelicaReykjavík Natura Front Desk

Majoituspaikan vastaus: Dear Weena,Thank you for your feedback. We are glad you enjoyed the chance to see the aurora. Although, our location is about 20-minute walk to the downtown area, we hope you were able to enjoy the peaceful surroundings. We hope to have the pleasure of welcoming you back in the future.Warm regards,AngelicaReykjavík Natura - Berjaya Iceland Hotels

Majoituspaikan vastaus: Dear Guest,Thank you so much for your kind review and for choosing to stay at Reykjavík Natura Hotel. We are thrilled to hear that you had such a positive experience with us. It's wonderful to know that the room was comfortable and met your expectations in terms of cleanliness, amenities, and service.Your feedback means a lot to us, and we look forward to welcoming you back in the future.Best regards,Reykjavík Natura – Berjaya Iceland Hotels

Majoituspaikan vastaus: Dear Guest,Thank you for taking the time to leave a review for your stay at Reykjavík Natura.We hope that you had a great time in Iceland and enjoyed your stay with us.We wish you the best in all of your future travels.Best regards,Reykjavík Natura – Berjaya Iceland Hotels

Majoituspaikan vastaus: Dear Haorenyishengpinganhunter,Thank you for your feedback! We are glad to hear that you found the room clean. We appreciate your thoughts on the interior, and we will certainly look into ways we can update and improve the space. As for the location, we are happy that the bus tours right outside the hotel were convenient for you. We hope you had a pleasant stay overall and look forward to welcoming you again in the future!Warm regards,AngelicaReykjavík Natura - Berjaya Iceland Hotels

Majoituspaikan vastaus: Dear Guest,Thank you for your kind review.We are glad that you had a pleasant stay with us! We hope to welcome you back again in the future.Warm regards,AngelicaReykjavík Natura - Berjaya Iceland Hotels

Majoituspaikan vastaus: Dear JingqiTracy, Thank you for sharing your feedback. We deeply apologize for the experience you had with us. We take customer service very seriously, and we regret that our night shift receptionist did not meet your expectations. We will certainly address this internally to ensure a more positive and professional approach from all team members.Regarding the issue with the city tax charge, we are sorry for any confusion caused. It is always our goal to be transparent with our guests about all charges, and we understand how frustrating it must have been to have unexpected deductions. We will look into our internal communication process to ensure that such issues are handled more effectively.We truly appreciate your feedback as it helps us improve and provide better service. We still hope to welcome you back in the future.Warm regards,AngelicaReykjavík Natura - Berjaya Iceland Hotels

Majoituspaikan vastaus: Dear Yilin,Thank you for your insightful feedback! We understand that the walk from the city center or the BSI bus terminal might not be the most comfortable for everyone, especially with luggage. While the location is a bit further out, we do have a designated walking path that some guests may not have noticed, which can provide a safer and more comfortable route. We appreciate your input and will continue working on improving the accessibility of the area. Thank you again for sharing your experience!Warm regards,AngelicaReykjavík Natura - Berjaya Iceland Hotels

Majoituspaikan vastaus: Dear Guest,Thank you for your lovely feedback!We truly appreciate it and couldn’t agree more—our location is indeed very convenient for tours and pickups. Plus, if you choose to rent a car, our free parking makes it even easier for you.We would love to welcome you back soon and provide you with an even better experience.Warm regards,AndreaReykjavík Natura Front Desk