Antica Dimora Suites

très bien très bien

The worst hotel I have ever been to in my life. When me, my partner and my elderly parents arrived to the hotel after a full day of travelling we were greeted by the receptionist who offered us a drink and told us to sit down which we obviously assumed was our warm welcome as we checked in. HOWEVER. We were then told there is a big problem, that there is only 1 room available as we supposedly had ‘cancelled’ the other room which DID NOT happen. We were dumbfounded and showed the proof that we that had booked 2 rooms and had paid for 2 junior rooms with a balcony. The receptionist then said no we received a cancellation for one of the rooms. They said there is no more rooms available and we will all have to stay in the same room, a second room will only be available for 2 nights, 3 days after we arrived and we would have to pay an extra €120 euros per night if we was to do so, and then we would have to go back into one room all together after the 2 nights. This of course is not suitable. We paid for 2 junior suites. Every other hotel was booked up in the area so we had no option of trying to book another hotel either as a desperate measure. We asked for a refund because we booked 2 rooms and paid the money for 2 junior suites. The 1 room we all had to share was not suitable for 4 adults either. The hotel made up 2 single beds that felt as though they were made of stone and were fold up beds. My elderly mother is disabled. We were so stressed and upset at the situation and asked could we see the manager. The manager then arrived at the hotel and was very aggressive, unsympathetic and dismissive of us and told us it is our fault and that he cannot do nothing to help us and to take it up with EasyJet. Of course we did do this, and after a full day of waiting for EasyJet we had to stay in the one room overnight as 4 adults. It was a nightmare. My poor elderly mother was distraught. On the pictures advertising this hotel it looks lovely and quant but do not be deceived. It is dark and dingy. The breakfast area is 3 tables situated in the reception area with a disgraceful breakfast selection. I honestly cannot understand the good reviews about this hotel I am bewildered. Luckily, EasyJet resurrected our holiday and found us as a beautiful 5 star hotel 30 minutes from the old town and we could finally enjoy our holiday, after the beginning from hell. When leaving this hotel to go to our new hotel, reception told us we owe €65 to the manager for allowing 4 of us to stay in the one room. We honestly could not believe it. The audacity was unbelievable. I would not reccomend this hotel to anyone it is awful.

Just spent a lovely week here with my teenage son. The staff are so welcoming and helpful, also in a great location in the old town. Pool is small but adequate for a refresh on a hot day. The only drawback was the shower in the bath with no overhead wall attachment