Hotel Sonnleiten

Sejour famille Hotel agreable Chambre familiale sans balcon et tres petite (une fois le canape ouvert il est impossible de circuler. Petit dejeuner tres bien mise a part laxdame qui tout les matin vous donne le timing pour ne pas depasser 10h et qui ne cesse de courir dans tous les sens en claqiant les portes de placard avec stress, vraiment pas agreable de prendre le petit dejeuner dans ces conditions ! Prix excessif pour la baviere. Emplacement excentré. Absence d'ascenseur. Bonne literie.

Wir hatten Ende Oktober kurzfristig 4 Tage im Hotel Sonnleiten gebucht.Wir hatten ein Komfortzimmer gebucht und haben ein Zimmer im Untergeschoss bekommen, leider ohne Aussicht, aber dafür renoviert, mit einem Doppelbett mit sehr guten Matratzen und einem sehr schönen Seniorengerechtem Bad, mit erhöhtem WC und Waschbecken und alles sehr sauber! Zimmer5,0Service5,0Lage5,0 Leider hat das Hotel keinen Aufzug, daher mühselig mit Gepäck . Frühstück gab es im Hotel, zum Abendessen mussten wir 5 Minten gehen, war in Ordnung. Nennenswertes :Wenn das Hotel voll belegt ist , gibt es nicht genügend Parkplätze am Haus!

I would like to share our NEGATIVE experience. Do not recommend, zero customer orientation. I really didn’t want to write it publicly, but after trying to talk with receptionist and the owner of the hotel, I would like to warn people before they book. Rooms are quite old, but I was okay with it. We took a suit with balcony (extra cost for balcony), specifically pre-selected hotel for families with kids. We were not able to use our balcony, and we had to close our windows, because our neighbours were smoking all the time on the balcony. We asked politely not to smoke, but they did not care. All smoke was coming inside our room. We asked management of the hotel compensation as we could not use our balcony, and had to stay inside with closed windows at this super hot weather (+32). Moreover because of poor separation between balconies, you hear your neighbours all the time. We were refused, and they really didn’t care about us. We were told by receptionist « that’s business, and we won’t forbid to smoke to our customers ». So they prioritise money and smoking clients, so it doesn’t fit for families, especially with kids! If something will go wrong, you will get zero help or compensation. Strongly do not recommend