Domaine les Crayères

Cet endroit dans un écrin de verdure avec ambiance familiale cultivé l’excellence des l’arrivée dans parc où on est accueilli agréablement et directement conduit puur déguster une coupe de champagne. Où qu’on aille, on est aidé et accueilli avec grande gentillesse et chaque endroit symbolise un raffinement extrême que ce soit dans les chambres, le bar ou les restaurants. Les chambres avec vue sur le parc sont d’un confort absolument parfait. Bref, c’est un des plus beaux endroits où je séjourne.

Lovely stay as always. Was thrilled to bring my momand sister this time, so they could experience Domaine Les Crayeres as well. The property and its rooms retain their timeless elegance with the surprise of the latest smartphone charging outlets and onsite EV charging. The breakfast is magnificent and the front desk team is at your disposal to assist with any arrangements. With their help, we were fortunate to secure last minute (same day) reservations for the Taittimger Champagne tour as well as a local guide. I am excited to learn their plans for a pool and spa, as that has been the only thing missing.

Everything about this hotel is exceptional. The service was as good as it gets, everyone is very friendly, professional and attentive. Le Parc is sensational too - we defy you to find a better lobster dish anywhere! The Champagne and Wine list is impeccable, of course…! 5/10mins in a cab from the centre of Reims, well placed for the best champagne house - Ruinart! You will not regret booking Les Crayeres!

I deeply regret having to write this, but I believe it's important to share our experience so others can be properly informed before booking. I recently stayed at Domaine Les Crayères in July 2025. After check-out, a valuable personal item — an iPad — was accidentally left behind in the room. The hotel promptly confirmed that the item had been found. We were advised to pay for the return shipping through a third-party service recommended by the hotel. We followed all instructions precisely, paid the fee, and trusted the hotel to handle this process responsibly. However, weeks later, the parcel has gone missing, and no one — neither the hotel nor the third-party shipper — is able to confirm what happened to it. What’s worse: The hotel refuses to clarify who on their staff physically handed the item to the courier. They will not provide the name of the person responsible for choosing the shipping method. There is no accountability from the management despite repeated and professional communication. As of now, we have no idea where the parcel is, and no one has taken ownership of the situation. We have received only vague responses, deflections, and empty apologies. For a hotel of such high standing and reputation, this level of disorganization and complete lack of responsibility is not just disappointing — it is absolutely unacceptable. I would strongly caution other guests — especially those traveling with valuables — to think twice about relying on this hotel’s support or integrity in case something goes wrong.

A perfect stay that is well worth the splurge. The attention to detail and the level of service is unrivaled. I would not hesitate to stay here again, and would not hesitate to recommend this to friends and family who are looking for a perfect stay in Reims. The property is lovely all hours of the day and night, and the restaurants are delicious.

This is the best hotel I have ever been to in my life. The reason for this is the exceptional service. From the moment you arrive in the car park to the second you leave, the staff are uniquely brilliant. Louise in reception was charming and we were so thrilled to be upgraded to the most beautiful bedroom I have ever stayed in (and I have been to many a hotel in my 53 years)... I love the fact that the hotel has no bells and whistles as far as facilities go, but is simply excellent in the most extraordinary way. In 2025 when we are forced to deal with chat boxes and robot pre-recorded voices and horrible internet service (or lack of it), the Crayeres is like an oasis in the desert.