Premier Inn Reading South (Grazeley Green) hotel

One of the best Premier Inns I have stayed in. The rooms are clean, nice sized rooms, good in-room facilities too. Ricky the manager is very friendly and couldn’t be more helpful. He’s a gem! Plenty of tea and coffee if you need more!. Couldn’t fault my stay at all. Have stayed here several times for work and have always been impressed.

Lovely staff, room all ready on our arrival with 2 extra beds set up in family room, bathroom and bedroom very clean, very quiet, easy parking, lovely restaurant adjacent and all decorated for Christmas! Really good price on room plus kids had free breakfast with me so overall really happy with Premier Inn yet again!!

Visited for one night when staying to see local family. Initial impressions were great. In the middle of no where (so quiet) and lots of car parking spaces. The receptionist was very friendly and we also had an easy check in. Once in the room, it was obviously dated. There was mold in the bathroom and the entire place smelt a bit ‘damp’. The shower head was old and had a poor spray too. Once we got into bed, we felt the mattress was really uncomfortable (which was odd as we usually like premier inn beds). The pillows were incredibly thin also. We managed to sleep until about 3am when we were woken by a child next door coughing and coughing. We totally understand that this isn’t premier inn’s fault however we had a partition door between us and the room next door and this meant we heard everything really loudly from their room. We also noticed in the morning that they did not do a full buffet premier inn breakfast for those who expect to have one. Parking is free. Overall, we probably would choose to stay elsewhere in the future.

The receptionist, Mabel was so lovely! She was very helpful for a last minute booking and ensures we had everything we needed. Made the experience very easy after a stressful night trying to find a hotel. Room was clean and the pub next door is fab

Arrived around 9pm to find no member of staff at reception, had to wait over 15 mins for the staff member arrive to check us in. Went to the room to find a bed hadn’t been made for our child, the staff member came and make the bed. Then noticed we’d only been given the 1 towel, back to reception and got 2 more towels. Went for breakfast the next morning to find our booking wasn’t there had to go back to reception to get a copy of the receipt. Overall a poor experience

Standard Premier, rooms fine, although not the best I have been in. What put us off though was the guy on the reception. So my son had prebooked two rooms for the night and check in is usually simple....however the guy took ages and then told us we owed £6.... what for we asked as it was all prebooked... because it says so on the computer he said! After much asking he could not say why there was a £6 surcharge on a prepaid booking so we had to pay otherwise he would not give us our cards. When I went to the room mine smelt of sewerage... I had to go back and I was obviously not welcome... I told him that the room smelt and needed to change, but he told me they were fully booked and everyone there.. this was 4pm! I said surely not everyone has booked in yet and I could not stay in that room - he obviously thought I was just being difficult because of the surcharge.... he then took my key and went up to the room himself as obviously did not believe me... however when he returned he was very different and agreed there was a problem with sewerage and miraculously found me another room... Problems occur but it is the way you deal with them.