Vieraskäyttäjä
21. heinäkuuta 2024
Booked 2 rooms at the Kings Head as we were attending a wedding nearby. We needed to be at the wedding for midday and arrived at the Kings Head at around 11am. We asked if we could just leave our bags as we wouldn’t be back until very late. We were informed that one of the rooms was ready and we could have the keys, then we were told the other was ready so we were really pleased that they were so accommodating. On check-out we were caught up in conversation with the guy checking us out and so were not concentrating on what we were being charged. On checking our credit card bill on return we found that we had been overcharged so I contacted the venue and we were informed that because we checked in early they charge £25 per room. At no point was this charge mentioned and we did not request this service. Charlotte said that she had had to bring in staff early to get the rooms ready, I pointed out that we had not requested this service or let them know that we would be arriving early so why would they have brought staff in early, we just thought they were being accommodating as the rooms were ready. To date I have had no response, apology or refund for this hidden overcharge. Totally spoilt the stay.
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