Palazzo Avino

30 minutes waiting at the bar without being acknowledged. Pretty ridiculous considering they’re charging 28 euro a drink. Pretty rude staff. A little condescending. The decor looks like something g out of the 60’s. Skip this place and go to the piazza.

Incredible stay - what a place! Views incredible, food superb & staff very very helpful and a pleasure to chat with. Food was outstanding and the pool vibe was perfect! Concierge' Antonio, Claudia and the rest of the team were outstanding and lovely people with great recommendations. Thank you Carmelina for not only being so lovely to us at the pool but also for the Italiano tips! Couldn't have asked for a better experience here. Will definitely be back! Grazie & Ciao, Jayme & Chris

This hotel is amazing. We had a small suite facing the ocean, with a balcony that looked down on the first terrace, the second terrace, and the pool. The views were incredible, and the hotel grounds we looked down upon were enchanting and in perfect condition. In the late afternoon there would be a pianist playing on the first terrace and we would open our windows and listen to the lovely music as we prepared for dinner. I have never been as charmed by a hotel as I was at Avino while listening to the piano music and seeing the beautiful grounds in the foreground and the sea in the background. There is also a small waterfall that added to the charming ambiance of our open-window experience. Our room was exceptionally comfortable and functional, with a wonderful bed and lovely bathroom, though I thought the coffee table books were a little pretentious (I would have preferred books on the Amalfi Coast over books on Italian fashion). The hotel staff was exceptional, and they arranged for a private car to take us to the starting point for hiking The Path of The Gods and to then pick us up afterwards in Positano. We also enjoyed a lovely dinner at Rossellinis, though it ended a little pretentiously with the wait staff giving us a copy of a "keepsake" menu listing each element of our dinner. We wish we had stayed another day, but I guess that means we will need to return for another stay at Avino.

This has to be one of the prettiest hotels I have ever stayed at, the attention to detail everywhere is world class. I stayed in the Aquamarine Deluxe Sea view room which I would highly recommend - it's a slightly more modern feel than the other rooms with an art deco vibe and the view was breath taking. The beds are proper super kings - not twin beds pushed together which I hate! The food is excellent, definitely worth trying both restaurants if you have time. I can't fault any of it - it's timeless elegance and service at it's best.

A grande dame high in Ravello. The location is great (get a driver) as are the views. It is adjacent to the Belmond Caruso. Ravello is much quieter than Amalfi or Positano and this is a very relaxing stay. They also have a great beach club on the shore with a restaurant and several levels of loungers (one level by a pool).. There is a free shuttle from the hotel to and from the club (15-20 minutes depending on traffic). The staff are all very welcoming and helpful. The restaurants are excellent.

Pessima esperienza. Prenotato in febbraio per 3 notti per festeggiare 10’ anniversario di matrimonio a fine maggio. Prenotato immenso suite da oltre 10’000 euro per 3 notti. 30 giorni prima dell’arrivo mi scrivono una e-mail dandomi imperativamente 48/h per pagare l’intero soggiorno altrimenti avrebbero cancellato la mia prenotazione. Premetto che la mail è stata inviata durante la settimana di Pasqua ed io ero nel deserto dell’Oman con scarse possibilitá di collegarmi al wifi. Il giorno seguente mi mandano una nuova e-mail dandomi 24/h di tempo per procedere al pagamento. La sera, rientrato in hotel, ho controllato la posta elettronica e mi sono molto infastidito per questo trattamento che nulla ha a che vedere con una struttura 5 stelle lusso. Ho risposto alla mail con toni forti (forse eccessivi ma comunque senza parole offensive o volgarità) per dimostrare il mio totale disappunto e chiedendo tempo fino al mio rientro per procedere al pagamento. Anzichè scusarsi la manager mi ha risposto invitandomi a cancellare la prenotazione in quanto persona non gradita. Oltre al danno anche la beffa! Sicuramente hanno clientela in abbondanza e la mia suite l’avranno rivenduta in poco tempo ma comunque che livello bassissimo di cura al cliente.