Hotel Rosa Bianca

I booked this booking only one room but it showed at the hotel that I booked 2 rooms and they charged me 2 rooms. Please clarify and refund me one room charge!!!!

Excelente lugar, personal muy amable y servicia!! Hotel boutique, nos encantó la amabilidad de su personal. Con vista al mar con restaurantes deliciosos alrededor y puedes tomar el ferry para ir a Portofino a 3 minutos del hotel. Maravilloso lugar, tuvimos una vista espectacular desde nuestra habitación. La comida deliciosa. Cuando llegamos había música en el lobby que nos hizo sentir súper alegres y te hacen sentir un invitado especial con todas sus atenciones.

STAY AWAY! Read my entire review! POOR HOTEL! Dont book this hotel! They ruined my trip to Italy. This is an overpriced, not more than 2 star hotel, that costs a lot for what it offers. The Beach in front of the hotel is not recommended by the authorities for swimming!! We stayed for 4 nights, from first Night we found it to be extremely loud with noise and music but Thought it was from the street. Saturday Night music was EXTREMELY loud until 3/4 AM and other days until 1 AM. On our last Night I found out by chance that the music WAS COMING FROM THE HOTEL ITSELF! They played music to non guests to sell drinks, sacrificing their guests Night sleep. I then asked the front desk guy to turn the music down since it was the 4th Night we couldnt sleep because of it, but didnt conplain since we Thought it was coming from the street. It was 12:15 AM when i complained, on a Monday. After a while, the music was turned down. Due to the lack of sleep I got headaches that lasted for days, and couldnt Enjoy the rest of my trip. Other issues was poor cleaning, they forgot something everyday and didnt clean before 4PM, then took away towels without leaving new ones, didnt replace toilet paper and turned off the AC every time (it was 30 degrees and the AC took ages to cool the room down, so we had to wait 1 hour to Get Nice temperature at the room again). Old and VERY NOISY AC. Otherwise the staff was nice. I wrote to them about my experience, never got at least an answer. They dont care AT ALL about their guests. STAY AWAY!