Omni Rancho Las Palmas Resort & Spa

Very well organised luxury resort, the lazy river was under supervision of lifeguards and with free tubes to play with

Beautiful and huge resort with 2 waterslides and lazy river. Rooms are big and spacious, but the toilet is too small. There are a couple of restaurants, golf and spa.

I called Omni Hotels not to book over the phone, but simply to find out why the 15% off I was promised for signing up for text alerts wasn’t showing up online. I’m booking a suite at peak holiday prices, so even a small discount matters. Instead of addressing my question, the agent told me the website price I saw was “not updated” and quoted me almost $400 more for the same stay. They repeatedly insisted that if I booked online, I would “end up being charged more than what I see,” and even said the promo offer “doesn’t mean anything.” I wasn’t even trying to book over the phone — just get clarity on a promotional offer — yet I left feeling pressured and distrustful. If Omni’s online prices and promotions aren’t accurate, that’s a problem. If they are accurate, then this is a poor sales tactic that reflects badly on the brand. Either way, it was enough to make me reconsider staying with Omni.

no the best experience because room was dirty and also found some cockroaches, i suggest to check and verify your room..

Pools, food and staff were all good! Ricardo at Bluember provided us a fantastic Dinning experience. Travis at splash grill was very busy and worked hard to keep us fed and hydrated. Complimentary drinks vouchers at check in was a pleasant surprise. Rooms were spacious and provided all the necessary amenities. Only complaint was that Rbar was under renovation and no drinks past 10pm.

I was really looking forward to a quick two-night getaway at the Omni Rancho Mirage, especially after having such a great experience at their sister property in Carlsbad. Things started off on a high note—check-in was smooth, the front desk staff was kind and welcoming, and the lobby felt clean and inviting. We stayed on the second floor of building 27, which is right across from one of the pools—a location we were excited about. Our room was aesthetically updated, clean, and stylish. That said, it did have a musty smell, likely from not being used recently. We cracked open the sliding door for some fresh air despite the summer heat, and that helped. The bathroom was clean but felt a bit dated, with a broken tile near the tub and an older toilet that could use an upgrade. One of the highlights was the lazy river and waterslides. Even though they closed at 6 p.m. (a little early for a summer evening), my 12-year-old son and I had a great time during the hour we got to enjoy them. The lifeguards were attentive, and both slides were a hit. However, I did notice some maintenance issues around the resort—like chipped stucco on the stairs—which made the property feel slightly worn down in spots. Compared to the Carlsbad location, this resort didn’t feel quite as polished or high-end. But honestly, for my son and me, the fun outweighed the flaws. He loved that his “old mom” was still cool enough to go down the waterslides, and those are memories I’ll cherish. Unfortunately, sleep was an issue both nights. The first morning, I was awakened at 6 a.m. by an alarm in an empty neighboring room that went off for almost 10 minutes. The front desk answered quickly when I called, but the disturbance had already disrupted the start of my day. I decided to make the best of it and hit the fitness center—which was excellent. The space was spotless, well air-conditioned, and equipped with new machines, including two Peloton bikes. I had the whole place to myself. The second night was more frustrating. A new family checked into the room next to us, and I was woken at 3 a.m. by a crying toddler. Walls seemed paper thin—I could hear everything from their conversation about visiting the zoo to parenting frustrations and even drawers opening and closing. I tried calling the front desk multiple times in the morning to let them know how disruptive it was, but no one ever answered. All in all, there were some really great moments, especially with my son at the pool, but also some disappointments—particularly with noise issues and maintenance. I hope the resort can make a few updates and address soundproofing in certain rooms, because there’s potential for this place to shine.