TownePlace Suites Ontario Airport

攜程的價格比booking便宜太多了。 房間設施齊全，唯一的缺點就是酒店的洗衣房比較貴。

By far the worst Marriott branded hotel at which I have ever stayed. The management does not care about the condition of the hotel nor its guests. We booked a 1 bedroom suite with a sofa bed for my son. The sofa bed was broken and sagging so badly that it was unusable. (this was after 9pm at night--we had a late arrival) Management sent someone to "fix" it but he was unable to do so. The hotel was completely booked because of an event in the area so we could not move rooms. My son ended up dragging the mattress onto the ground to sleep on it. The next morning, they offered to switch the sofa bed for me. When I called the manager Jessie Hudson, I only got someone else named Bernissa who claimed to be a manager. Bernissa refused to credit me the night stay that I requested. She then faulted me for checking in so late and for not requesting a new sofa bed (Like I would know to do this.) She then told me I was welcome to leave the hotel (we had another night booked) knowing full well that everything in the greater area was completely reserved. I understand this is an older hotel and conditions are not always perfect. But I have always had managers who understand hospitality and make things right. These ladies do not and will not. Do yourself a favor and stay in the many other lovely hotels in the area. Avoid this one. You probably won't have an issue but if you do, no one will care.

This hotel needs help. I arrived at 8pm and was told to wait for my room to be ready because it was missing a sofa. When I got to my room, the maintenance and housekeeping staff were still working on the room. They finished around 9pm. Unfortunately the room was missing tvs and black dirt was coming out of the air vents and landing on the bed. I notified the front desk immediately and they said they would address the issues but that didn’t happen. I do not recommend this hotel due to lack of cleanliness and poor service.

Great location, exterior was well landscaped and inviting. The staff was welcoming and informative. You could tell they work very hard at keeping the entire facility clean. Breakfast was good with a nice selection. Upon entering the room # 400 it was an entirely different experience. the wall over the sofa was missing art with three large holes from where it had been and most of the walls had scuffs all over them. The furniture also was worn. Overall the room looked uninviting. Probably would not stay here again.

Booked a 7 night stay and checked out after 6 nights, I expected to pay for 7 nights and I received email receipt on the day I checked out for 7 nights. Credit card was charged for 8 nights, first they argued that the charge was correct, then agreed I was over charged and would receive a refund. Now 6 days later still no refund or acknowledgement. So I called again and was told the issue was given to her general manager for judgement and told I need to talk to ******* despite the hotel charging me directly. I have wasted hours chasing this from the UK. Hotel itself is pretty budget in standard, paper bowls/plates and plastic cutlery at breakfast, no other meal service but a functional kitchenette in room. Noisey fan in bathroom, dismal decor in room and bathroom. Good hot water in shower, tiny low bath.