L'Écurie du Castellas

The most impressive feature of this hotel was the excellent service from all the staff. They were all so attentive and helpful, and constantly wanted to make us happy, especially at breakfast. The included breakfast was more impressive than the menu on the hotel's web site suggests. The hotel is at the one of the highest points in Ramatuelle, and therefore has amazing views over the rest of the town and also of the sea. Except at breakfast, you will need an east-facing room to enjoy these views, so it's worth paying a little more for this, otherwise the west-facing rooms overlook the car park. Parking at the hotel is always easy and free, which could not be said of the rest of the town where demand for parking noticeably exceeds supply. Although the rooms don't have minibars or any other form of fridge, the upside of this is that the helpful staff put guests' drinks into the hotel's fridge and freezer. Every time we went to the beach, we took our frozen bottles of water from the hotel's freezer, which remained the perfect temperature to drink from in the summer heat. The hotel also leaves two small bottles of Evian in the rooms each day, which was a nice touch. Upon arrival, the hotel staff give out a list of restaurants in the town and Saint Tropez, of which there are plenty within a short walk. It's a shame that the hotel's own restaurant was closed for dinner, which the hotel staff explained was because there are plans to renovate the hotel soon. The hotel has recently added air conditioning, which is quiet and works very effectively. On some nights, we didn't need it as the silent overhead fan was sufficient. The beds are comfortable and allow a good night's sleep. An example of the excellent service was that I was expecting a letter at the hotel in the post, which was delayed and arrived the day after we left. Not only did the hotel send it on to my home address, but they had the foresight to use recorded delivery. This was an impressive decision, because the letter subsequently was significantly delayed, and therefore I was able to track it. The only urgent improvement would be to fix the wifi by inexpensively adding more access points and removing the browser-based login which blocks the connection and requires re-authentication several times per day.

C’est tout bonnement honteux, je suis venu en famille et qu’elle fut notre surprise de découvrir que l’hôtel était dépourvu de climatisation alors qu’il fait 40 degré à l’extérieur mais ça n’est pas fini la douche est dégueu, l’hôtel est insalubre et les chambres Premium à 300€ là nuit elles sont juste répugnantes, à fuir

Hôtel avec un bel emplacement mais aux chambres vétustes sans chaise ni table Salle de bain écaillée, pas de porte serviette Dès boules quies sur la table de nuit qui laisse présager du calme , vue sur le parking alors qu’était annoncée une vue sur jardin Les chambres ne correspondent pas aux photos Le directeur de l’hôtel n’a pas le sens de l’accueil et du service client Un changement de chambre nous a été proposé pour 100€ de plus par nuit Une honte…..