Leonardo Plaza City Tower

unfortunately. it is not  a good.experience at all: 1.service is.slow when asking for tooth brush sth for 3 times. 2. swiming pool opened late and GYM no function. 3. facilities are old and not so clean in common area. 4. Quaility and service does not its hotel like 2 star hotel. fair to say, breakfast is goos with many choices. Hope you will change.

Nice hotel

The hotel’s description promised a "comforting indulgence," but unfortunately, my experience didn’t align with these expectations. On the night of the 3rd of September, a loud screeching noise from the air-conditioning unit kept me awake, which was particularly disappointing after already changing rooms due to similar issues. Additionally, I noticed mold in the bathroom, a persistent leak outside the room, and neither room I stayed in had a bath plug, making the bath unusable. These issues detracted from the comfort that was advertised. The most distressing incident occurred when I accidentally got locked in the bathroom during the night, without my phone, and had to wait about 10 minutes to free myself. At checkout, the staff kindly asked if I had been contacted about another room change following my complaint to *******, but no one had reached out to me. Given the short duration of my stay, it wouldn’t have been worth moving rooms again. While the staff were friendly and tried to assist, my stay was far from the "comforting indulgence" described. I kindly request compensation for the inconvenience and discomfort I experienced. Please note that I have photo evidence of the issues mentioned and can provide them if needed.

Very good service, especially from Arnel! If you’re ever near you should definitely pay a visit. Food is amazing as well. We have tried a lot of restaurants and places around the city and we will definitely come back here. We ordered burgers and they were amazing! Again, ask for Arnel! His the best.

Amazing service at the bar! Our server Arnel went above and beyond. He was super friendly, made pleasant conversation and gave us some great dish/drink recommendations to try! My partner and I hugely recommend visiting Leonardo and asking for Arnel. Thank you so much!

Regardless of the current situation that is happening in Israel, my review of my stay at this hotel will remain the same. I traveled to Israel last week for my birthday with a friend and stayed at this hotel. The only perk to this hotel is that it's next to the train station and near the Diamond District. The rooms that are advertised are not the rooms that you will receive. The hallways were dark, dingy and hot. The Deluxe Twin Bed room that we book was just a regular room with two twin beds pushed together. Some hotels think by placing caulking over mold that it will suppress the problem. It certainly will not. The bathroom was covered with mold, broken tiles and no ventilation for the excess steam. If I'm able to post pictures of room 906, I would. One of the light fixtures in the room did not work and the coffee pot had mold inside of it. There was no bucket available get ice from the 12th floor. Breakfast is not served until 7am, so if your tour begins at 7am, you'll probably waste money paying for breakfast. Overall, I enjoyed my time in Israel as usual and will visit again; however, I will not choose this hotel for my stay.