AC Hotel Raleigh Downtown

Very nice hotel, I would stay again

I will never stay at this hotel again. In the midst of Hurricane Helene aftermath, I had a reservation I needed to cancel, as I am unable to travel - have no power, water etc. Their policy is a 48 hour cancelation window. I called 36 hours in advance to cancel and they said they would still charge my card. The manager finally acquiesced but then hung up on me. How’s that for customer service.

This is a beautiful brand new hotel in Raleigh’s most fun neighborhood. The reason for my 1 star is very simple. The street noise and constant noise of train horns make it impossible to sleep. The staff changed my room twice and acknowledged that the noise and train horns are the hotel’s “downfall”. The staff even told me that the hotel has had sound engineers in to try to solve this issue. The staff was fantastic and tried their best but acknowledged over and over that the train horns, especially at 2, 3, and 4 a.m., are constantly the subject of complaints. In addition, the staff put me “on the quiet side” of the hotel, but that room had a broken HVAC unit that made terrible noises too. Again, the staff acknowledged that this was a consistent problem too. The hotel charged me full rates, no concessions, not even a breakfast or cocktail.